Cognitive Automation and Its Impacts on Skill Erosion of Individuals

Overview

The Cognitive Automation and Its Impacts on Skill Erosion of Individuals Master Class will demonstrate how increasing reliance on automation fosters complacency at both individual and organizational levels, weakening workers’ mindfulness across three work task facets (activity awareness, competence maintenance, and output assessment), resulting in skill erosion. Such erosion of skills may go unnoticed and unacknowledged by both workers and managers.

While accepting the erosion of obsolete skills is necessary to reap the benefits of technology, the erosion of essential human expertise is problematic, especially if workers remain accountable for tasks for which they lack sufficient understanding. This renders them incapable of responding in case the automation fails, for it is crucial for managers to understand the potential detrimental effects of automation in organizations.

This is an on-demand recording of a live online Master Class organized on June 13, 2024. After registration, you will get access to the recording for 7 days.

For Whom?

This Master Class is relevant for all practitioners involved in projects that aim to automate knowledge work tasks, whether it is with rule-based automation like robotic process automation or with artificial intelligence such as machine learning-enabled systems (e.g., business experts, managers, IT experts, IT managers, CIOs, HR experts).  

Discount for SGInnovate Community

As part of our collaboration with SGInnovate, learners can enjoy a 15% discount on this course. Simply key in the campaign code SGINNOVATE15 at checkout.