Overview
Our funded ITIL 4 Foundation training will:
Familiarise beginners with the framework of ITIL 4 service management and the ways it has developed to take on modern services, technologies and working methods,
Act as a guide for users to apply in their professional development, work, and further studies.
Analyse the ideas of the service management framework to assist candidates in preparing for the ITIL 4 Foundation exam.
ITIL 4 foundation online training will help beginners to understand how ITIL 4 keeps ITIL updated by transforming most of the fixed ITSM practices in the broader context of value streams , digital transformation and customer experience while embracing the most current working methods, such as Agile, Lean, and DevOps. ITIL 4 aims to ensure that IT-enabled services are managed and governed in an effective, integrated, and coordinated manner. The funded ITIL 4 foundation training can be adopted and adapted for all types of organisations and services.
Course Description & Learning Outcomes
Course Outline
Key Concepts of Service Management
- Utility, Warranty, Service
- Customer, Sponsor, User,
- Risks, Value, Costs, Outputs, Outcomes
- Service Relationship Management & Service Offering
2) ITIL Guiding Principles
- Begin where you are
- Focus on value
- Advance iteratively with feedback
- Promote and collaborate on visibility
- Work and think holistically
- Keep it practical and simple
- Automate and optimise
3) Four Dimensions of Service Management
- People and organisations
- Information and Technology
- Suppliers and partners
- Processes and Value Streams
4) ITIL Service Value System – components, purpose
5) The interconnection of the Service Value Chain and Value Stream\
6) Key ITIL Practices, their purpose, and contribution to the service value stream
- Information Security Management
- IT Asset Management
- Relationship Management
- Supplier Management
- Event and Monitoring Management
- Release Management
- Service Configuration Management
- Deployment Management
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
- Continual Improvement
- Change Enablement
For more information, please click here
Recommended Prerequisites
None, although familiarity with IT terminology would be beneficial.
Schedule
End Date: 26 Feb 2025, Wednesday
Duration: 3 Days, 22.5 hours Timing: 9am - 5.30pm
Location: 3 Kallang Jct, #04-02 Vanguard Campus, Singapore 339265, 339265Pricing
Course fees: If you meet the eligibility criteria, course fees can be subsidised by up to 70%. Moreover, SkillsFuture Credit can be applied to cover course fees in addition to existing government subsidies.
Skills Covered
PROFICIENCY LEVEL GUIDE
Beginner: Introduce the subject matter without the need to have any prerequisites.
Proficient: Requires learners to have prior knowledge of the subject.
Expert: Involves advanced and more complex understanding of the subject.
- Information Systems (Proficiency level: Beginner)
