Overview
Extensive research has consistently shown that ITIL is fundamental to businesses, enables transformation and helps organizations realize value. Many organizations invest heavily in adopting and adapting ITIL into their business practices and upskilling their workforce with ITIL qualifications.
ITIL4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles and much more.
ITIL4 provides a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources, adopt emerging technologies into their IT operations to compete within the complex modern landscape.
This course may be eligible for PMI’s PDUs.
Course Description & Learning Outcomes
Understand Key Concepts of Service Management
Service Management
Service and relationship with Value, Outcome, Cost and Risks
Service Consumers, Service Providers, Users, Customer
Understanding Nature and Components of Value
Value Co-Creation
Understanding Service Relationships
ITIL Guiding Principles
Focus on Value
Start Where You Are
Progress Iteratively With Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimize and Automate
ITIL Service Value System
Four Dimensions of Service Management
Components of the Service Value System including Value Chain, Governance and Practices
Value Chain Activities within the Value System
ITIL Practices
3 Categories of ITIL Practices
Purpose and detailed look at selected Practices (including):
Incident Management
Problem Management
Change Control
Service Level Management
Continual Improvement
Service Request Management
Service Desk
Information Security Management
Relationship Management
Service Configuration Management
Supplier Management
Recommended Prerequisites
There are no prerequisites to attending the ITIL Foundation course or for sitting for the ITIL Foundation certification examination.
PeopleCert’s Continuous Professional Development Programme
All participants with PeopleCert Global Best Practise certification can renew (within 3 years of their original certification dates) and keep your certification current through PeopleCert Continuous Development Programme.
Schedule
End Date: 21 Jun 2024, Friday
3 days, 9am – 5pm
Location: 243 Beach Rd, #02-01 , 189754Agenda
| Day/Time | Agenda Activity/Description |
|---|---|
| Start Date: 19 June | 9am to 5pm |
| End Date: 21 June | 9am to 5pm |
Pricing
Course fees: This course is accredited under IBF Standards Training Scheme and is also eligible for SkillsFuture Credit and NTUC UTAP
