Overview
Participants take on the roles of the Mission Control Center in Houston, facing the challenges of the Apollo 13 mission after a catastrophic failure.
The goal is to safely return the crippled spacecraft and its crew to Earth in desperate circumstances.
Course Description & Learning Outcomes
Strategic Asset:
Learn how IT Service Management(ITSM) can be a strategic assetfor your organisation.
Cost and Risk Management:
Understand how effective ITSM enables better cost and risk management.
Business Value Delivery:
Learn how to translate business needs into valuable IT services.
Continuous Improvement:
Utilise a continual improvement approach to identify and address risks and weaknesses.
People, Process, Products, and Partners:
Understand the interconnectedness ofthese elements in delivering value.
Management Tooling:
Learn how effective tools can improve workflow, knowledge sharing, and control.
Process Interdependency:
Understand the relationships between different processes.
Team Collaboration:
Learn how to collaborate effectively and improve working processes.
Clear Definitions:
Understand the importance of well-defined roles, responsibilities, and accountabilities.
Organisational Improvement:
Gain insights into potential improvements for your own work environment
Schedule
Date: 18 Oct 2024, Friday
Time: 9:00 AM - 5:30 PM (GMT +8:00) Kuala Lumpur, Singapore
Location: 243 Beach Rd, #02-01 , 189754
Agenda
| Day/Time | Agenda Activity/Description |
|---|---|
| 18/10/2024 | 09:00AM to 5:30PM |
Pricing
Course fees: SGD495 + GST
Skills Covered
PROFICIENCY LEVEL GUIDE
Beginner: Introduce the subject matter without the need to have any prerequisites.
Proficient: Requires learners to have prior knowledge of the subject.
Expert: Involves advanced and more complex understanding of the subject.
- Data Analytics (Proficiency level: Beginner)
