Overview
This 2-day course (16 hours) is targeted at all sectors and at employees in the Operations arena conducting daily implementation and services of the Company.
Many businesses had found it difficult to continue, and for those who have, they had to pivot and transform their business models or processes to adapt to the new normal. This had led to accelerated changes and demand for efficiency improvement across the organizations.
One critical success factor is for all levels of employees, both leaders and rank and file workers, to be equipped with the mindset and skillsets needed to recognize and review workplace problems in a structured manner, utilizing a framework that supports the articulations and review of issues, identification of root causes and thereafter be able to develop and select the appropriate solutions.
Thus, there is a great need for the much sought-after ability to identify problems and focus on solutioning techniques
Course Description & Learning Outcomes
On completion of the course, learners will be able to:
Recognise impact of problems on job responsibilities
Identify sources of problems
Apply communications skills to provide context regarding the problem solving approach
Apply a solution generating framework to generate solutions
Evaluate solutions to solve problems
Recommended Prerequisites
Learner should preferably have at least 1 year’s working experience in any industry, however new hires without prior working experience can also attend this course
Pre-course instructions
Who is this course for:
Working adults from all sectors who are involve in the daily operations of the company. This course is designed for those who have completed lower secondary education, able to speak and write English at WPL Level 3 & above.
No working experience is required, and new joiners are welcome
Schedule
Date: 16 Apr 2025, Wednesday
Time: 9:00 AM - 6:00 PM (GMT +8:00) Kuala Lumpur, Singapore
Location: 150 Orchard Road, Orchard Plaza #06-14, Singapore , 238841
Date: 17 Apr 2025, Thursday
Time: 9:00 AM - 6:00 PM (GMT +8:00) Kuala Lumpur, Singapore
Location: 150 Orchard Road, Orchard Plaza #06-14, Singapore , 238841
Agenda
| Day/Time | Agenda Activity/Description |
|---|---|
| Day 1 | Identify Sources And Impact Of Problems On Job Responsibilities • Symptoms of Potential Problems • Sources of Problems • Root Cause Analysis • Identify Impact of a Problem Frame The Problem-Solving Approach • Modes of Communication for Problem-Solving • Corrective Actions • Reflective Mechanisms for Problem-Solving Process |
| Day 2 | Generate & Evaluate Ideas • Generate Alternative Solutions • Evaluating and Selecting Solutions • Strengths and Limitations • Constraints of a Solution • Areas of Impact • Implementation of An Action Plan |
Pricing
Course fees: SGD$420
Skills Covered
PROFICIENCY LEVEL GUIDE
Beginner: Introduce the subject matter without the need to have any prerequisites.
Proficient: Requires learners to have prior knowledge of the subject.
Expert: Involves advanced and more complex understanding of the subject.
- Communication Skills (Proficiency level: Proficient)
Speakers
Trainer's Profile:
Ms Yvonne Seah, Associate Trainer, James Cook Institute
YVONNE SEAH is a highly experienced Adult Educator with over 10 years of expertise in training, facilitation, and consulting for diverse learner groups. She specializes in Communication Skills, including Presentation Skills and Business Writing, and is also a sought-after trainer in Critical Thinking, Creative Problem Solving, and Decision Making. Yvonne has contributed to Han’s Café and Cake House’s Customer-Centric Initiative (CCI) and is accredited for programs like Go the Extra Mile Service (GEMS) and Employability Skills Set (ESS). She conducts impactful workshops in both English and Mandarin, helping participants enhance their skills. Her experience spans roles as a Trainer, Consultant, Courseware Designer, and Assessor across sectors like Early Childhood Education, Banking, Healthcare, Hospitality, and more. Yvonne is passionate about personal growth and empowering others through learning.
Partners
