Overview
Design thinking is a useful tool that can help participants to innovate and problem solve, understanding the underlying customer’s needs and behaviors and then ultimately building quality customer relationships which leads to a sustainable source of revenue growth.
Design Thinking Starts With Me uses different prototyping methods such a sketching, or physical props to help stakeholders visualise the solution and to get buy in to the idea or solution. Previously, ideas and solutions are only verbalised or presented in written proposal and reports.
Course Description & Learning Outcomes
On completion of the course, learners will be able to:
Articulate the concept and importance of design thinking
Explain the 5 stages of the design thinking process
Apply design thinking methodologies to define a problem statement and generate ideas for a given problem statement
Identify 2 different methods of applying design thinking in own organisation and apply the decision metrics to determine feasibility of design ideas and solutions
Promote design thinking in own organisation and articulate the importance and purpose of prototyping in the design thinking process
Recommended Prerequisites
Who is this course for: Supervisors, Middle Managers and Team leaders from any industrial sectors or businesses
Schedule
Date: 15 Jan 2025, Wednesday
Time: 9:00 AM - 6:00 PM (GMT +8:00) Kuala Lumpur, Singapore
Location: 150 Orchard Road, Orchard Plaza #06-14, 238841
Date: 16 Jan 2025, Thursday
Time: 9:00 AM - 6:00 PM (GMT +8:00) Kuala Lumpur, Singapore
Location: 150 Orchard Road, Orchard Plaza #06-14, 238841
Agenda
| Day/Time | Agenda Activity/Description |
|---|---|
| 9:00am - 12:00pm | Introduction to Design Thinking Understand the key concepts of design thinking Explain the 5 stages of design thinking: Empathize, Define, Ideate, Prototype, and Test stages of Design Thinking How to empathize and define the problem statement |
| 1:00pm - 3:00pm | Identify Pain Points And Prototyping Practice SCAMPER, Creative Matrix and Analogy Concepts to brainstorm ideas Use sketches and physical props to showcase your prototypes Continue to test and reiterate your prototypes |
| 3:00pm - 6:00pm | Use Design Thinking Concepts In Your Daily Work Apply the Thinking mindset to your work problems Look at the problems and issues from the customer’s perspective Change the way problems are solved in your daily operations |
Pricing
Course fees: SGD $600
Skills Covered
PROFICIENCY LEVEL GUIDE
Beginner: Introduce the subject matter without the need to have any prerequisites.
Proficient: Requires learners to have prior knowledge of the subject.
Expert: Involves advanced and more complex understanding of the subject.
- Account Management (Proficiency level: Beginner)
- Business Analytics (Proficiency level: Proficient)
- Design Thinking (Proficiency level: Expert)
Speakers
Trainer's Profile:
Peter Gwee, Associate Trainer/Developer, James Cook Institute (JCI)
Peter Gwee has over 40 years of diverse experience across industries including the military, warehousing, distribution, printing, construction, electric vehicles, autonomous vehicles, security, and IT software. He began his career in the Singapore Armed Forces, holding various roles, and later transitioned to publishing, printing, and engineering. He spent 12 years overseas in the UK and China. He joined a security company’s digital transformation team, where he designed and conducted courses on technologies like data analytics, robotics, and design thinking, reaching over 500 colleagues across multiple countries. Peter later developed citizen developer training using Microsoft PowerApps, Power Automate, and Power BI. He is a theoretical physics graduate from Imperial College, a certified Design Thinking facilitator, and fluent in English and Mandarin.
Partners
