Overview
This course explores the power of empathy in leadership. Participants will gain a deeper understanding of empathy, its benefits for leaders and teams, and practical strategies to cultivate and express empathy in everyday situations. Through interactive activities, discussions, and self-reflection, leaders will develop their ability to connect with their teams on a deeper level, build trust, and foster a positive, inclusive and productive work environment.
Course Description & Learning Outcomes
By the end of this course, learners will be able to:
Identify the benefits of fostering inclusiveness within diverse teams, and the importance and dimensions of empathy.
Developing their empathy skills to promote an inclusive and di-verse work environment.
Applying empathy methodology in a difficult conversation to effectively navigate diversity challenges and opportunities in service situations.
Utilizing ability to enhance team cohesion and an inclusive workplace via fostering trust and belonging, emotional intelligence, and addressing challenges and opportunities.
Constructing an action plan with empathetic communication and best practices to promote an inclusive and diverse work environment.
Recommended Prerequisites
Learner should have at least 1 year’s working experience in any industry.
Pre-course instructions
This course is designed for leaders, supervisors, and managers who want to lead their teams more effectively and efficiently, all while fostering empathy.
Schedule
Date: 06 Mar 2025, Thursday
Time: 9:00 AM - 6:00 PM (GMT +8:00) Kuala Lumpur, Singapore
Location: 150 Orchard Road, Orchard Plaza #06-14, Singapore , Singapore 238841
Date: 07 Mar 2025, Friday
Time: 9:00 AM - 6:00 PM (GMT +8:00) Kuala Lumpur, Singapore
Location: 150 Orchard Road, Orchard Plaza #06-14, Singapore , Singapore 238841
Agenda
| Day/Time | Agenda Activity/Description |
|---|---|
| Day 1 | Understanding & Strengthening Empathy - What is empathy? Exploring cognitive, emotional, and compassionate empathy. - Empathy in leadership: Why it matters and its impact. - Building empathy skills: Self-assessment, active listening, and non-verbal communication. |
| Day 2 | Applying Empathy in Leadership & Workplace Culture - Empathetic communication: Recognizing emotions, fostering connection, and handling difficult conversations. - Creating an empathetic workplace: Trust, inclusion, and addressing burnout. - Action plan & practice: Case studies, role-playing, and applying empathy in leadership. |
Pricing
Course fees: $800
Skills Covered
PROFICIENCY LEVEL GUIDE
Beginner: Introduce the subject matter without the need to have any prerequisites.
Proficient: Requires learners to have prior knowledge of the subject.
Expert: Involves advanced and more complex understanding of the subject.
- Stakeholder Management (Proficiency level: Proficient)
Speakers
Trainer's Profile:
Tan Tee Tong, Associate Trainer, James Cook Institute
Tee Tong has 20+ years of experience in arts, culture, entertainment, and social enterprises. He launched and managed major arts centres, led the Sing50 mega-concert, and raised $2–$2.5 million annually through fundraisers. Currently, he trains leaders at Certis Corporate University and conducts digital skills workshops at CGP, supporting organizations in teaching vulnerable Singaporeans. He also developed the Digital Partnership Lead (DPL) training program at CGP.
Partners
