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Site Reliability Engineering Practitioner (SREP) -- November 2026 Intake

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Overview

The SRE (Site Reliability Engineering) Practitioner course introduces ways to economically and reliably scale services in an organisation. It explores strategies to improve agility, cross-functional collaboration, and transparency of health of services towards building resiliency by design, automation and closed loop remediations.

The course aims to equip participants with the practices, methods, and tools to engage people across the organisation involved in reliability through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as implementing SRE models that fit their organisational context, building advanced observability in distributed systems, building resiliency by design and effective incident responses using SRE practices.

The course is developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organisations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption.

Course Description & Learning Outcomes

  • SRE Anti-patterns ○ SRE in a distributed ecosystem ○ Avoiding SRE antipatterns

  • SLO is a proxy for customer happiness ○ What has changed with SLOs? ○ SLIs and system boundaries ○ Error Budgets, velocity and risk

  • Building secure and reliable systems ○ Non-Abstract Large Scale Design ○ Fault-tolerant designs ○ Designing for security, resiliency, scalability and changing landscapes

  • Full-stack observability ○ Pillars of Observability ○ Observability MELT ○ Using Open Telemetry

  • Platform Engineering and AIOps ○ Platform-centric approaches ○ Using DataOps and AIOps to improve resiliency ○ AIOps Simple Recipe

  • SRE & Incident Response Management ○ Incident Command Framework ○ OODA Loop ○ SRE and closed-loop remediation ○ AI/ML and Swarming for better incident management

  • Chaos Engineering ○ Chaos Engineering Defined ○ Myths of Chaos ○ Chaos Engineering Experiments and Resources ○ Game Day Basics and Exercises

  • SRE is the purest form of DevOps ○ Key Principles of SRE ○ Metrics for Success ○ SRE Execution Models ○ Culture and behavioural skills ○ Transformations and SRE

By completing this course, the following Learning Outcomes (LO) will be achieved:

  • LO1: Curate information for user guides and training materials of infrastructure administrative activities to meet Service Level Objectives.

  • LO2: Manage infrastructure configuration and support activities for secure and reliable systems.

  • LO3: Diagnose underlying technical problems causing disruptions guided by Observability.

  • LO4: Create plans for infrastructure upgrades and propose improvements based on user needs.

  • LO5: Manage technical issues within an agreed timeframe utilising Site Reliability Engineering, Incident Response Management and Problem Management.

  • LO6: Implement tests of infrastructure systems to evaluate the impact of potential upgrades and updates using Chaos Engineering.

Recommended Prerequisites

The target audience for this course are professionals including IT Operations, Site Reliability Engineers, IT Operations, Business Managers and Stakeholders, Change Agents, Consultants, DevOps Practitioners, IT Directors/Managers/Team Leaders, Product Owners, Scrum Masters, Software Engineers, System Integrators, Tool Providers

Pre-course instructions

Certificate of Attendance from Sapience Consulting: Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Attendance from Sapience Consulting.

The following information are relevant for candidates who are seeking SSG-funding support for the course:

  • Assessments Candidates must pass all prescribed tests/assessments and attain 100% competency to be eligible for funding support. ○ Mode of Assessment: Written Assessment, Case Study Assessment.

  • Statement of Attainment (SOA) from SkillsFuture Singapore: After passing the assessment(s), you’ll receive a SkillsFuture Singapore Statement of Attainment (SOA) certifying that you have achieved the following Competency Standard(s): ○ ICT-OUS-3007-1.1 – Infrastructure Support-3.

Schedule

Start Date: 23 Nov 2026, Monday
End Date: 25 Nov 2026, Wednesday

3 days, 9am – 6pm

Location: 243 Beach Rd, #02-01 , 189754

Agenda

Day/TimeAgenda Activity/Description
Start Date: 23 November9am to 6pm
End Date: 25 November9am to 6pm

Pricing

Course fees: Eligible applicants may receive up to 70% off course fees through SkillsFuture Singapore (SSG) and SkillsFuture Credit (SFC) funding schemes.

Skills Covered

PROFICIENCY LEVEL GUIDE
Beginner: Introduce the subject matter without the need to have any prerequisites.
Proficient: Requires learners to have prior knowledge of the subject.
Expert: Involves advanced and more complex understanding of the subject.

  • Cybersecurity (Proficiency level: Beginner)

Speakers

Trainer's Profile:

Feisal Ismail, Principal Consultant, Sapience Consulting Pte Ltd
Feisal Ismail

Extensive technical and managerial experience supporting organisations across government, pharmaceutical, banking and financial industries. Well-versed in creating and leading high-performing teams through effective work methodologies that leverages on technology and best practices to achieve organisational objectives. Communicative, articulate and a firm believer in sharing both knowledge and experience. Highly organised and relish delivering superlative results in high-pressure environments. Believes in providing quality advice grounded in a sapient application of experience, best practices and an acute understanding of real-world realities. Clients can count on me – my word is my bond.

 Back to all courses

Site Reliability Engineering Practitioner (SREP) -- September 2026 Intake

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Overview

The SRE (Site Reliability Engineering) Practitioner course introduces ways to economically and reliably scale services in an organisation. It explores strategies to improve agility, cross-functional collaboration, and transparency of health of services towards building resiliency by design, automation and closed loop remediations.

The course aims to equip participants with the practices, methods, and tools to engage people across the organisation involved in reliability through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as implementing SRE models that fit their organisational context, building advanced observability in distributed systems, building resiliency by design and effective incident responses using SRE practices.

The course is developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organisations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption.

Course Description & Learning Outcomes

  • SRE Anti-patterns ○ SRE in a distributed ecosystem ○ Avoiding SRE antipatterns

  • SLO is a proxy for customer happiness ○ What has changed with SLOs? ○ SLIs and system boundaries ○ Error Budgets, velocity and risk

  • Building secure and reliable systems ○ Non-Abstract Large Scale Design ○ Fault-tolerant designs ○ Designing for security, resiliency, scalability and changing landscapes

  • Full-stack observability ○ Pillars of Observability ○ Observability MELT ○ Using Open Telemetry

  • Platform Engineering and AIOps ○ Platform-centric approaches ○ Using DataOps and AIOps to improve resiliency ○ AIOps Simple Recipe

  • SRE & Incident Response Management ○ Incident Command Framework ○ OODA Loop ○ SRE and closed-loop remediation ○ AI/ML and Swarming for better incident management

  • Chaos Engineering ○ Chaos Engineering Defined ○ Myths of Chaos ○ Chaos Engineering Experiments and Resources ○ Game Day Basics and Exercises

  • SRE is the purest form of DevOps ○ Key Principles of SRE ○ Metrics for Success ○ SRE Execution Models ○ Culture and behavioural skills ○ Transformations and SRE

By completing this course, the following Learning Outcomes (LO) will be achieved:

  • LO1: Curate information for user guides and training materials of infrastructure administrative activities to meet Service Level Objectives.

  • LO2: Manage infrastructure configuration and support activities for secure and reliable systems.

  • LO3: Diagnose underlying technical problems causing disruptions guided by Observability.

  • LO4: Create plans for infrastructure upgrades and propose improvements based on user needs.

  • LO5: Manage technical issues within an agreed timeframe utilising Site Reliability Engineering, Incident Response Management and Problem Management.

  • LO6: Implement tests of infrastructure systems to evaluate the impact of potential upgrades and updates using Chaos Engineering.

Recommended Prerequisites

The target audience for this course are professionals including IT Operations, Site Reliability Engineers, IT Operations, Business Managers and Stakeholders, Change Agents, Consultants, DevOps Practitioners, IT Directors/Managers/Team Leaders, Product Owners, Scrum Masters, Software Engineers, System Integrators, Tool Providers

Pre-course instructions

Certificate of Attendance from Sapience Consulting: Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Attendance from Sapience Consulting.

The following information are relevant for candidates who are seeking SSG-funding support for the course:

  • Assessments Candidates must pass all prescribed tests/assessments and attain 100% competency to be eligible for funding support. ○ Mode of Assessment: Written Assessment, Case Study Assessment.

  • Statement of Attainment (SOA) from SkillsFuture Singapore: After passing the assessment(s), you’ll receive a SkillsFuture Singapore Statement of Attainment (SOA) certifying that you have achieved the following Competency Standard(s): ○ ICT-OUS-3007-1.1 – Infrastructure Support-3.

Schedule

Start Date: 14 Sep 2026, Monday
End Date: 16 Sep 2026, Wednesday

3 days, 9am – 6pm

Location: 243 Beach Rd, #02-01 , 189754

Agenda

Day/TimeAgenda Activity/Description
Start Date: 14 September9am to 6pm
End Date: 16 September9am to 6pm

Pricing

Course fees: Eligible applicants may receive up to 70% off course fees through SkillsFuture Singapore (SSG) and SkillsFuture Credit (SFC) funding schemes.

Skills Covered

PROFICIENCY LEVEL GUIDE
Beginner: Introduce the subject matter without the need to have any prerequisites.
Proficient: Requires learners to have prior knowledge of the subject.
Expert: Involves advanced and more complex understanding of the subject.

  • Cybersecurity (Proficiency level: Beginner)

Speakers

Trainer's Profile:

Feisal Ismail, Principal Consultant, Sapience Consulting Pte Ltd
Feisal Ismail

Extensive technical and managerial experience supporting organisations across government, pharmaceutical, banking and financial industries. Well-versed in creating and leading high-performing teams through effective work methodologies that leverages on technology and best practices to achieve organisational objectives. Communicative, articulate and a firm believer in sharing both knowledge and experience. Highly organised and relish delivering superlative results in high-pressure environments. Believes in providing quality advice grounded in a sapient application of experience, best practices and an acute understanding of real-world realities. Clients can count on me – my word is my bond.

 Back to all courses

Site Reliability Engineering Practitioner (SREP) -- July 2026 Intake

0%

Overview

The SRE (Site Reliability Engineering) Practitioner course introduces ways to economically and reliably scale services in an organisation. It explores strategies to improve agility, cross-functional collaboration, and transparency of health of services towards building resiliency by design, automation and closed loop remediations.

The course aims to equip participants with the practices, methods, and tools to engage people across the organisation involved in reliability through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as implementing SRE models that fit their organisational context, building advanced observability in distributed systems, building resiliency by design and effective incident responses using SRE practices.

The course is developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organisations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption.

Course Description & Learning Outcomes

  • SRE Anti-patterns ○ SRE in a distributed ecosystem ○ Avoiding SRE antipatterns

  • SLO is a proxy for customer happiness ○ What has changed with SLOs? ○ SLIs and system boundaries ○ Error Budgets, velocity and risk

  • Building secure and reliable systems ○ Non-Abstract Large Scale Design ○ Fault-tolerant designs ○ Designing for security, resiliency, scalability and changing landscapes

  • Full-stack observability ○ Pillars of Observability ○ Observability MELT ○ Using Open Telemetry

  • Platform Engineering and AIOps ○ Platform-centric approaches ○ Using DataOps and AIOps to improve resiliency ○ AIOps Simple Recipe

  • SRE & Incident Response Management ○ Incident Command Framework ○ OODA Loop ○ SRE and closed-loop remediation ○ AI/ML and Swarming for better incident management

  • Chaos Engineering ○ Chaos Engineering Defined ○ Myths of Chaos ○ Chaos Engineering Experiments and Resources ○ Game Day Basics and Exercises

  • SRE is the purest form of DevOps ○ Key Principles of SRE ○ Metrics for Success ○ SRE Execution Models ○ Culture and behavioural skills ○ Transformations and SRE

By completing this course, the following Learning Outcomes (LO) will be achieved:

  • LO1: Curate information for user guides and training materials of infrastructure administrative activities to meet Service Level Objectives.

  • LO2: Manage infrastructure configuration and support activities for secure and reliable systems.

  • LO3: Diagnose underlying technical problems causing disruptions guided by Observability.

  • LO4: Create plans for infrastructure upgrades and propose improvements based on user needs.

  • LO5: Manage technical issues within an agreed timeframe utilising Site Reliability Engineering, Incident Response Management and Problem Management.

  • LO6: Implement tests of infrastructure systems to evaluate the impact of potential upgrades and updates using Chaos Engineering.

Recommended Prerequisites

The target audience for this course are professionals including IT Operations, Site Reliability Engineers, IT Operations, Business Managers and Stakeholders, Change Agents, Consultants, DevOps Practitioners, IT Directors/Managers/Team Leaders, Product Owners, Scrum Masters, Software Engineers, System Integrators, Tool Providers

Pre-course instructions

Certificate of Attendance from Sapience Consulting: Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Attendance from Sapience Consulting.

The following information are relevant for candidates who are seeking SSG-funding support for the course:

  • Assessments Candidates must pass all prescribed tests/assessments and attain 100% competency to be eligible for funding support. ○ Mode of Assessment: Written Assessment, Case Study Assessment.

  • Statement of Attainment (SOA) from SkillsFuture Singapore: After passing the assessment(s), you’ll receive a SkillsFuture Singapore Statement of Attainment (SOA) certifying that you have achieved the following Competency Standard(s): ○ ICT-OUS-3007-1.1 – Infrastructure Support-3.

Schedule

Start Date: 20 Jul 2026, Monday
End Date: 22 Jul 2026, Wednesday

3 days, 9am – 6pm

Location: 243 Beach Rd, #02-01 , 189754

Agenda

Day/TimeAgenda Activity/Description
Start Date: 20 July9am to 6pm
End Date: 22 July9am to 6pm

Pricing

Course fees: Eligible applicants may receive up to 70% off course fees through SkillsFuture Singapore (SSG) and SkillsFuture Credit (SFC) funding schemes.

Skills Covered

PROFICIENCY LEVEL GUIDE
Beginner: Introduce the subject matter without the need to have any prerequisites.
Proficient: Requires learners to have prior knowledge of the subject.
Expert: Involves advanced and more complex understanding of the subject.

  • Cybersecurity (Proficiency level: Beginner)

Speakers

Trainer's Profile:

Feisal Ismail, Principal Consultant, Sapience Consulting Pte Ltd
Feisal Ismail

Extensive technical and managerial experience supporting organisations across government, pharmaceutical, banking and financial industries. Well-versed in creating and leading high-performing teams through effective work methodologies that leverages on technology and best practices to achieve organisational objectives. Communicative, articulate and a firm believer in sharing both knowledge and experience. Highly organised and relish delivering superlative results in high-pressure environments. Believes in providing quality advice grounded in a sapient application of experience, best practices and an acute understanding of real-world realities. Clients can count on me – my word is my bond.

 Back to all courses

Site Reliability Engineering Practitioner (SREP) -- May 2026 Intake

0%

Overview

The SRE (Site Reliability Engineering) Practitioner course introduces ways to economically and reliably scale services in an organisation. It explores strategies to improve agility, cross-functional collaboration, and transparency of health of services towards building resiliency by design, automation and closed loop remediations.

The course aims to equip participants with the practices, methods, and tools to engage people across the organisation involved in reliability through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as implementing SRE models that fit their organisational context, building advanced observability in distributed systems, building resiliency by design and effective incident responses using SRE practices.

The course is developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organisations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption.

Course Description & Learning Outcomes

  • SRE Anti-patterns ○ SRE in a distributed ecosystem ○ Avoiding SRE antipatterns

  • SLO is a proxy for customer happiness ○ What has changed with SLOs? ○ SLIs and system boundaries ○ Error Budgets, velocity and risk

  • Building secure and reliable systems ○ Non-Abstract Large Scale Design ○ Fault-tolerant designs ○ Designing for security, resiliency, scalability and changing landscapes

  • Full-stack observability ○ Pillars of Observability ○ Observability MELT ○ Using Open Telemetry

  • Platform Engineering and AIOps ○ Platform-centric approaches ○ Using DataOps and AIOps to improve resiliency ○ AIOps Simple Recipe

  • SRE & Incident Response Management ○ Incident Command Framework ○ OODA Loop ○ SRE and closed-loop remediation ○ AI/ML and Swarming for better incident management

  • Chaos Engineering ○ Chaos Engineering Defined ○ Myths of Chaos ○ Chaos Engineering Experiments and Resources ○ Game Day Basics and Exercises

  • SRE is the purest form of DevOps ○ Key Principles of SRE ○ Metrics for Success ○ SRE Execution Models ○ Culture and behavioural skills ○ Transformations and SRE

By completing this course, the following Learning Outcomes (LO) will be achieved:

  • LO1: Curate information for user guides and training materials of infrastructure administrative activities to meet Service Level Objectives.

  • LO2: Manage infrastructure configuration and support activities for secure and reliable systems.

  • LO3: Diagnose underlying technical problems causing disruptions guided by Observability.

  • LO4: Create plans for infrastructure upgrades and propose improvements based on user needs.

  • LO5: Manage technical issues within an agreed timeframe utilising Site Reliability Engineering, Incident Response Management and Problem Management.

  • LO6: Implement tests of infrastructure systems to evaluate the impact of potential upgrades and updates using Chaos Engineering.

Recommended Prerequisites

The target audience for this course are professionals including IT Operations, Site Reliability Engineers, IT Operations, Business Managers and Stakeholders, Change Agents, Consultants, DevOps Practitioners, IT Directors/Managers/Team Leaders, Product Owners, Scrum Masters, Software Engineers, System Integrators, Tool Providers

Pre-course instructions

Certificate of Attendance from Sapience Consulting: Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Attendance from Sapience Consulting.

The following information are relevant for candidates who are seeking SSG-funding support for the course:

  • Assessments Candidates must pass all prescribed tests/assessments and attain 100% competency to be eligible for funding support. ○ Mode of Assessment: Written Assessment, Case Study Assessment.

  • Statement of Attainment (SOA) from SkillsFuture Singapore: After passing the assessment(s), you’ll receive a SkillsFuture Singapore Statement of Attainment (SOA) certifying that you have achieved the following Competency Standard(s): ○ ICT-OUS-3007-1.1 – Infrastructure Support-3.

Schedule

Start Date: 18 May 2026, Monday
End Date: 20 May 2026, Wednesday

3 days, 9am – 6pm

Location: 243 Beach Rd, #02-01 , 189754

Agenda

Day/TimeAgenda Activity/Description
Start Date: 18 May9am to 6pm
End Date: 20 May9am to 6pm

Pricing

Course fees: Eligible applicants may receive up to 70% off course fees through SkillsFuture Singapore (SSG) and SkillsFuture Credit (SFC) funding schemes.

Skills Covered

PROFICIENCY LEVEL GUIDE
Beginner: Introduce the subject matter without the need to have any prerequisites.
Proficient: Requires learners to have prior knowledge of the subject.
Expert: Involves advanced and more complex understanding of the subject.

  • Cybersecurity (Proficiency level: Beginner)

Speakers

Trainer's Profile:

Feisal Ismail, Principal Consultant, Sapience Consulting Pte Ltd
Feisal Ismail

Extensive technical and managerial experience supporting organisations across government, pharmaceutical, banking and financial industries. Well-versed in creating and leading high-performing teams through effective work methodologies that leverages on technology and best practices to achieve organisational objectives. Communicative, articulate and a firm believer in sharing both knowledge and experience. Highly organised and relish delivering superlative results in high-pressure environments. Believes in providing quality advice grounded in a sapient application of experience, best practices and an acute understanding of real-world realities. Clients can count on me – my word is my bond.

 Back to all courses

Observability Foundation (OBF)® -- December 2026 Intake

0%

Overview

Microservices and Cloud-Native architectures have been goals of many organisations to help increase speed and agility, but as complexity grows, systems become increasingly challenging to observe. When issues occur, these issues are often difficult to triage and identify the root causes.

This course introduces a range of practices for advancing resilience and how to architect end-to-end Observability for Cloud-Native applications. The advantages of building full-stack metrics, events, logs, and distributed tracing are introduced, along with the impact of DevSecOps on Observability and how AIOPs enhance Observability capabilities. This course also covers how Network and Security Observability plays a key role in building reliability, the key aspects of security operations and automated responses are covered. Gain tangible takeaways to leverage situations such as implementing MELT models effectively, that fit their organisational context, building distributed tracing and resiliency by design.

 The course is developed by leveraging key experts in the fields of telemetry, sources of knowledge and engaging with thought-leaders in the Observability space, and working with organisations who have crossed the chasm of modern Observability to extract real-life best practices.

Course Description & Learning Outcomes

  • Exploring Observability ○ What is Observability? ○ MELT ○ Importance of Observability ○ Why Traditional Monitoring is not Enough ○ Observability Maturity Model ○ Challenges with Observability

  • Pillars of Observability ○ Defining telemetry ○ The Three Pillars of Observability – Logs, metrics, and traces ○ Distributed Traces ○ Parts of a Trace ○ Tracing: Error Diagnosis

  • Open Source Landscape for Observability ○ What is Observability made of? ○ Open Telemetry ○ Open Telemetry Libraries ○ OpenTelemetry Agents & Collection ○ The Rest of the Open Source Ecosystem

  • Service Maps and Topology ○ Service maps ○ Topology ○ Time Travel Topology ○ Escalation Graphs ○ The 4 T’s

  • DataOps Helps Get Observability Right ○ Observability and the Data Paradox ○ Why Observability need DataOps ○ Data Ownership and Governance ○ Data Privacy & Observability ○ Data Confidentiality, Integrity & Availability ○ Maintaining CIA Triad

  • Building Observability with AIOps ○ What is AIOps ○ AIOps Platforms ○ Enterprise Platform for AIOps ○ AI/ML Use Cases ○ Auto-Instrumenting Optimisation ○ Feedforward CI/CD into AIOPs ○ Feedback AIOps into Quality Gates

  • Security and Networking with Observability ○ Observing Security ○ Monitoring Security with eBPF ○ Container Security ○ Network Observability ○ Visibility and Integration of various sources

  • Observability Practices for DevOps and SRE ○ Observability Indicators ○ Dashboards and Visualization ○ Chaos Engineering

By completing this course, the following Learning Outcomes (LO) will be achieved:

  • LO1: Evaluate organisation’s performance by applying the observability maturity model.

  • LO2: Introduce observability practice and develop monitoring metrics in IT environment.

  • LO3: Implement open source solutions, tools and techniques for observability in the analysis of triggers and performance.

  • LO4: Analyse IT component metrics / topology and service performance using observability.

  • LO5: Apply DataOps in observability to optimise performance.

  • LO6: Determine use cases considering costs, benefits and impact of observability with AIOps in the organisation.

  • L07: Recommend improvements to optimise performance using observability with AIOps.

  • L08: Identify the improvements in current IT environment using observability.

  • L09: Collect and analyse data by applying observability practices for DevOps and SRE.

Recommended Prerequisites

The target audience for this course are professionals including Business Managers and Stakeholders, Change Agents, Consultants, DevOps Practitioners, IT Directors, Managers, Team Leaders, Product Owners, Scrum Masters, Software Engineers, Site Reliability Engineers, System Integrators, Tool Providers.

Pre-course instructions

Certificate of Attendance from Sapience Consulting: Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Attendance from Sapience Consulting.

The following information are relevant for candidates who are seeking SSG-funding support for the course:

  • Assessments Candidates must pass all prescribed tests/assessments and attain 100% competency to be eligible for funding support. ○ Mode of Assessment: Written Assessment, Case Study Assessment.

  • Statement of Attainment (SOA) from SkillsFuture Singapore: After passing the assessment(s), you’ll receive a SkillsFuture Singapore Statement of Attainment (SOA) certifying that you have achieved the following Competency Standard(s): ○ ICT-OUS-4010-1.1 – Performance Management-4.

Schedule

Start Date: 21 Dec 2026, Monday
End Date: 23 Dec 2026, Wednesday

3 days, 9am – 6pm

Location: 243 Beach Rd, #02-01 , 189754

Agenda

Day/TimeAgenda Activity/Description
Start Date: 9 February9am to 6pm
End Date: 11 February9am to 6pm

Pricing

Course fees: Eligible applicants may receive up to 70% off course fees through SkillsFuture Singapore (SSG) and SkillsFuture Credit (SFC) funding schemes.

Skills Covered

PROFICIENCY LEVEL GUIDE
Beginner: Introduce the subject matter without the need to have any prerequisites.
Proficient: Requires learners to have prior knowledge of the subject.
Expert: Involves advanced and more complex understanding of the subject.

  • Cybersecurity (Proficiency level: Beginner)

Speakers

Trainer's Profile:

Huang Yi-Jen, Senior Consultant, Sapience Consulting Pte Ltd
Huang Yi-Jen

Possessing an in-depth understanding of professional knowledge, various corporate cultures and personal charisma as her main strengths. To achieve superior and sustainable results for the customers, she values being organised, open-minded, innovative and proactive when engaging in delivery. She enjoys the challenges emerged from meeting business requirements and handling complex and diverse stakeholders in the client’s organisation while focusing on true values.

Trainer's Profile:

Feisal Ismail, Principal Consultant, Sapience Consulting Pte Ltd
Feisal Ismail

Extensive technical and managerial experience supporting organisations across government, pharmaceutical, banking and financial industries. Well-versed in creating and leading high-performing teams through effective work methodologies that leverages on technology and best practices to achieve organisational objectives. Communicative, articulate and a firm believer in sharing both knowledge and experience. Highly organised and relish delivering superlative results in high-pressure environments. Believes in providing quality advice grounded in a sapient application of experience, best practices and an acute understanding of real-world realities. Clients can count on me – my word is my bond.

 Back to all courses

Observability Foundation (OBF)® -- October 2026 Intake

0%

Overview

Microservices and Cloud-Native architectures have been goals of many organisations to help increase speed and agility, but as complexity grows, systems become increasingly challenging to observe. When issues occur, these issues are often difficult to triage and identify the root causes.

This course introduces a range of practices for advancing resilience and how to architect end-to-end Observability for Cloud-Native applications. The advantages of building full-stack metrics, events, logs, and distributed tracing are introduced, along with the impact of DevSecOps on Observability and how AIOPs enhance Observability capabilities. This course also covers how Network and Security Observability plays a key role in building reliability, the key aspects of security operations and automated responses are covered. Gain tangible takeaways to leverage situations such as implementing MELT models effectively, that fit their organisational context, building distributed tracing and resiliency by design.

 The course is developed by leveraging key experts in the fields of telemetry, sources of knowledge and engaging with thought-leaders in the Observability space, and working with organisations who have crossed the chasm of modern Observability to extract real-life best practices.

Course Description & Learning Outcomes

  • Exploring Observability ○ What is Observability? ○ MELT ○ Importance of Observability ○ Why Traditional Monitoring is not Enough ○ Observability Maturity Model ○ Challenges with Observability

  • Pillars of Observability ○ Defining telemetry ○ The Three Pillars of Observability – Logs, metrics, and traces ○ Distributed Traces ○ Parts of a Trace ○ Tracing: Error Diagnosis

  • Open Source Landscape for Observability ○ What is Observability made of? ○ Open Telemetry ○ Open Telemetry Libraries ○ OpenTelemetry Agents & Collection ○ The Rest of the Open Source Ecosystem

  • Service Maps and Topology ○ Service maps ○ Topology ○ Time Travel Topology ○ Escalation Graphs ○ The 4 T’s

  • DataOps Helps Get Observability Right ○ Observability and the Data Paradox ○ Why Observability need DataOps ○ Data Ownership and Governance ○ Data Privacy & Observability ○ Data Confidentiality, Integrity & Availability ○ Maintaining CIA Triad

  • Building Observability with AIOps ○ What is AIOps ○ AIOps Platforms ○ Enterprise Platform for AIOps ○ AI/ML Use Cases ○ Auto-Instrumenting Optimisation ○ Feedforward CI/CD into AIOPs ○ Feedback AIOps into Quality Gates

  • Security and Networking with Observability ○ Observing Security ○ Monitoring Security with eBPF ○ Container Security ○ Network Observability ○ Visibility and Integration of various sources

  • Observability Practices for DevOps and SRE ○ Observability Indicators ○ Dashboards and Visualization ○ Chaos Engineering

By completing this course, the following Learning Outcomes (LO) will be achieved:

  • LO1: Evaluate organisation’s performance by applying the observability maturity model.

  • LO2: Introduce observability practice and develop monitoring metrics in IT environment.

  • LO3: Implement open source solutions, tools and techniques for observability in the analysis of triggers and performance.

  • LO4: Analyse IT component metrics / topology and service performance using observability.

  • LO5: Apply DataOps in observability to optimise performance.

  • LO6: Determine use cases considering costs, benefits and impact of observability with AIOps in the organisation.

  • L07: Recommend improvements to optimise performance using observability with AIOps.

  • L08: Identify the improvements in current IT environment using observability.

  • L09: Collect and analyse data by applying observability practices for DevOps and SRE.

Recommended Prerequisites

The target audience for this course are professionals including Business Managers and Stakeholders, Change Agents, Consultants, DevOps Practitioners, IT Directors, Managers, Team Leaders, Product Owners, Scrum Masters, Software Engineers, Site Reliability Engineers, System Integrators, Tool Providers.

Pre-course instructions

Certificate of Attendance from Sapience Consulting: Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Attendance from Sapience Consulting.

The following information are relevant for candidates who are seeking SSG-funding support for the course:

  • Assessments Candidates must pass all prescribed tests/assessments and attain 100% competency to be eligible for funding support. ○ Mode of Assessment: Written Assessment, Case Study Assessment.

  • Statement of Attainment (SOA) from SkillsFuture Singapore: After passing the assessment(s), you’ll receive a SkillsFuture Singapore Statement of Attainment (SOA) certifying that you have achieved the following Competency Standard(s): ○ ICT-OUS-4010-1.1 – Performance Management-4.

Schedule

Start Date: 12 Oct 2026, Monday
End Date: 14 Oct 2026, Wednesday

3 days, 9am – 6pm

Location: 243 Beach Rd, #02-01 , 189754

Agenda

Day/TimeAgenda Activity/Description
Start Date: 9 February9am to 6pm
End Date: 11 February9am to 6pm

Pricing

Course fees: Eligible applicants may receive up to 70% off course fees through SkillsFuture Singapore (SSG) and SkillsFuture Credit (SFC) funding schemes.

Skills Covered

PROFICIENCY LEVEL GUIDE
Beginner: Introduce the subject matter without the need to have any prerequisites.
Proficient: Requires learners to have prior knowledge of the subject.
Expert: Involves advanced and more complex understanding of the subject.

  • Cybersecurity (Proficiency level: Beginner)

Speakers

Trainer's Profile:

Huang Yi-Jen, Senior Consultant, Sapience Consulting Pte Ltd
Huang Yi-Jen

Possessing an in-depth understanding of professional knowledge, various corporate cultures and personal charisma as her main strengths. To achieve superior and sustainable results for the customers, she values being organised, open-minded, innovative and proactive when engaging in delivery. She enjoys the challenges emerged from meeting business requirements and handling complex and diverse stakeholders in the client’s organisation while focusing on true values.

Trainer's Profile:

Feisal Ismail, Principal Consultant, Sapience Consulting Pte Ltd
Feisal Ismail

Extensive technical and managerial experience supporting organisations across government, pharmaceutical, banking and financial industries. Well-versed in creating and leading high-performing teams through effective work methodologies that leverages on technology and best practices to achieve organisational objectives. Communicative, articulate and a firm believer in sharing both knowledge and experience. Highly organised and relish delivering superlative results in high-pressure environments. Believes in providing quality advice grounded in a sapient application of experience, best practices and an acute understanding of real-world realities. Clients can count on me – my word is my bond.

 Back to all courses

Observability Foundation (OBF)® -- August 2026 Intake

0%

Overview

Microservices and Cloud-Native architectures have been goals of many organisations to help increase speed and agility, but as complexity grows, systems become increasingly challenging to observe. When issues occur, these issues are often difficult to triage and identify the root causes.

This course introduces a range of practices for advancing resilience and how to architect end-to-end Observability for Cloud-Native applications. The advantages of building full-stack metrics, events, logs, and distributed tracing are introduced, along with the impact of DevSecOps on Observability and how AIOPs enhance Observability capabilities. This course also covers how Network and Security Observability plays a key role in building reliability, the key aspects of security operations and automated responses are covered. Gain tangible takeaways to leverage situations such as implementing MELT models effectively, that fit their organisational context, building distributed tracing and resiliency by design.

 The course is developed by leveraging key experts in the fields of telemetry, sources of knowledge and engaging with thought-leaders in the Observability space, and working with organisations who have crossed the chasm of modern Observability to extract real-life best practices.

Course Description & Learning Outcomes

  • Exploring Observability ○ What is Observability? ○ MELT ○ Importance of Observability ○ Why Traditional Monitoring is not Enough ○ Observability Maturity Model ○ Challenges with Observability

  • Pillars of Observability ○ Defining telemetry ○ The Three Pillars of Observability – Logs, metrics, and traces ○ Distributed Traces ○ Parts of a Trace ○ Tracing: Error Diagnosis

  • Open Source Landscape for Observability ○ What is Observability made of? ○ Open Telemetry ○ Open Telemetry Libraries ○ OpenTelemetry Agents & Collection ○ The Rest of the Open Source Ecosystem

  • Service Maps and Topology ○ Service maps ○ Topology ○ Time Travel Topology ○ Escalation Graphs ○ The 4 T’s

  • DataOps Helps Get Observability Right ○ Observability and the Data Paradox ○ Why Observability need DataOps ○ Data Ownership and Governance ○ Data Privacy & Observability ○ Data Confidentiality, Integrity & Availability ○ Maintaining CIA Triad

  • Building Observability with AIOps ○ What is AIOps ○ AIOps Platforms ○ Enterprise Platform for AIOps ○ AI/ML Use Cases ○ Auto-Instrumenting Optimisation ○ Feedforward CI/CD into AIOPs ○ Feedback AIOps into Quality Gates

  • Security and Networking with Observability ○ Observing Security ○ Monitoring Security with eBPF ○ Container Security ○ Network Observability ○ Visibility and Integration of various sources

  • Observability Practices for DevOps and SRE ○ Observability Indicators ○ Dashboards and Visualization ○ Chaos Engineering

By completing this course, the following Learning Outcomes (LO) will be achieved:

  • LO1: Evaluate organisation’s performance by applying the observability maturity model.

  • LO2: Introduce observability practice and develop monitoring metrics in IT environment.

  • LO3: Implement open source solutions, tools and techniques for observability in the analysis of triggers and performance.

  • LO4: Analyse IT component metrics / topology and service performance using observability.

  • LO5: Apply DataOps in observability to optimise performance.

  • LO6: Determine use cases considering costs, benefits and impact of observability with AIOps in the organisation.

  • L07: Recommend improvements to optimise performance using observability with AIOps.

  • L08: Identify the improvements in current IT environment using observability.

  • L09: Collect and analyse data by applying observability practices for DevOps and SRE.

Recommended Prerequisites

The target audience for this course are professionals including Business Managers and Stakeholders, Change Agents, Consultants, DevOps Practitioners, IT Directors, Managers, Team Leaders, Product Owners, Scrum Masters, Software Engineers, Site Reliability Engineers, System Integrators, Tool Providers.

Pre-course instructions

Certificate of Attendance from Sapience Consulting: Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Attendance from Sapience Consulting.

The following information are relevant for candidates who are seeking SSG-funding support for the course:

  • Assessments Candidates must pass all prescribed tests/assessments and attain 100% competency to be eligible for funding support. ○ Mode of Assessment: Written Assessment, Case Study Assessment.

  • Statement of Attainment (SOA) from SkillsFuture Singapore: After passing the assessment(s), you’ll receive a SkillsFuture Singapore Statement of Attainment (SOA) certifying that you have achieved the following Competency Standard(s): ○ ICT-OUS-4010-1.1 – Performance Management-4.

Schedule

Start Date: 17 Aug 2026, Monday
End Date: 19 Aug 2026, Wednesday

3 days, 9am – 6pm

Location: 243 Beach Rd, #02-01 , 189754

Agenda

Day/TimeAgenda Activity/Description
Start Date: 9 February9am to 6pm
End Date: 11 February9am to 6pm

Pricing

Course fees: Eligible applicants may receive up to 70% off course fees through SkillsFuture Singapore (SSG) and SkillsFuture Credit (SFC) funding schemes.

Skills Covered

PROFICIENCY LEVEL GUIDE
Beginner: Introduce the subject matter without the need to have any prerequisites.
Proficient: Requires learners to have prior knowledge of the subject.
Expert: Involves advanced and more complex understanding of the subject.

  • Cybersecurity (Proficiency level: Beginner)

Speakers

Trainer's Profile:

Huang Yi-Jen, Senior Consultant, Sapience Consulting Pte Ltd
Huang Yi-Jen

Possessing an in-depth understanding of professional knowledge, various corporate cultures and personal charisma as her main strengths. To achieve superior and sustainable results for the customers, she values being organised, open-minded, innovative and proactive when engaging in delivery. She enjoys the challenges emerged from meeting business requirements and handling complex and diverse stakeholders in the client’s organisation while focusing on true values.

Trainer's Profile:

Feisal Ismail, Principal Consultant, Sapience Consulting Pte Ltd
Feisal Ismail

Extensive technical and managerial experience supporting organisations across government, pharmaceutical, banking and financial industries. Well-versed in creating and leading high-performing teams through effective work methodologies that leverages on technology and best practices to achieve organisational objectives. Communicative, articulate and a firm believer in sharing both knowledge and experience. Highly organised and relish delivering superlative results in high-pressure environments. Believes in providing quality advice grounded in a sapient application of experience, best practices and an acute understanding of real-world realities. Clients can count on me – my word is my bond.

 Back to all courses

Observability Foundation (OBF)® -- June 2026 Intake

0%

Overview

Microservices and Cloud-Native architectures have been goals of many organisations to help increase speed and agility, but as complexity grows, systems become increasingly challenging to observe. When issues occur, these issues are often difficult to triage and identify the root causes.

This course introduces a range of practices for advancing resilience and how to architect end-to-end Observability for Cloud-Native applications. The advantages of building full-stack metrics, events, logs, and distributed tracing are introduced, along with the impact of DevSecOps on Observability and how AIOPs enhance Observability capabilities. This course also covers how Network and Security Observability plays a key role in building reliability, the key aspects of security operations and automated responses are covered. Gain tangible takeaways to leverage situations such as implementing MELT models effectively, that fit their organisational context, building distributed tracing and resiliency by design.

 The course is developed by leveraging key experts in the fields of telemetry, sources of knowledge and engaging with thought-leaders in the Observability space, and working with organisations who have crossed the chasm of modern Observability to extract real-life best practices.

Course Description & Learning Outcomes

  • Exploring Observability ○ What is Observability? ○ MELT ○ Importance of Observability ○ Why Traditional Monitoring is not Enough ○ Observability Maturity Model ○ Challenges with Observability

  • Pillars of Observability ○ Defining telemetry ○ The Three Pillars of Observability – Logs, metrics, and traces ○ Distributed Traces ○ Parts of a Trace ○ Tracing: Error Diagnosis

  • Open Source Landscape for Observability ○ What is Observability made of? ○ Open Telemetry ○ Open Telemetry Libraries ○ OpenTelemetry Agents & Collection ○ The Rest of the Open Source Ecosystem

  • Service Maps and Topology ○ Service maps ○ Topology ○ Time Travel Topology ○ Escalation Graphs ○ The 4 T’s

  • DataOps Helps Get Observability Right ○ Observability and the Data Paradox ○ Why Observability need DataOps ○ Data Ownership and Governance ○ Data Privacy & Observability ○ Data Confidentiality, Integrity & Availability ○ Maintaining CIA Triad

  • Building Observability with AIOps ○ What is AIOps ○ AIOps Platforms ○ Enterprise Platform for AIOps ○ AI/ML Use Cases ○ Auto-Instrumenting Optimisation ○ Feedforward CI/CD into AIOPs ○ Feedback AIOps into Quality Gates

  • Security and Networking with Observability ○ Observing Security ○ Monitoring Security with eBPF ○ Container Security ○ Network Observability ○ Visibility and Integration of various sources

  • Observability Practices for DevOps and SRE ○ Observability Indicators ○ Dashboards and Visualization ○ Chaos Engineering

By completing this course, the following Learning Outcomes (LO) will be achieved:

  • LO1: Evaluate organisation’s performance by applying the observability maturity model.

  • LO2: Introduce observability practice and develop monitoring metrics in IT environment.

  • LO3: Implement open source solutions, tools and techniques for observability in the analysis of triggers and performance.

  • LO4: Analyse IT component metrics / topology and service performance using observability.

  • LO5: Apply DataOps in observability to optimise performance.

  • LO6: Determine use cases considering costs, benefits and impact of observability with AIOps in the organisation.

  • L07: Recommend improvements to optimise performance using observability with AIOps.

  • L08: Identify the improvements in current IT environment using observability.

  • L09: Collect and analyse data by applying observability practices for DevOps and SRE.

Recommended Prerequisites

The target audience for this course are professionals including Business Managers and Stakeholders, Change Agents, Consultants, DevOps Practitioners, IT Directors, Managers, Team Leaders, Product Owners, Scrum Masters, Software Engineers, Site Reliability Engineers, System Integrators, Tool Providers.

Pre-course instructions

Certificate of Attendance from Sapience Consulting: Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Attendance from Sapience Consulting.

The following information are relevant for candidates who are seeking SSG-funding support for the course:

  • Assessments Candidates must pass all prescribed tests/assessments and attain 100% competency to be eligible for funding support. ○ Mode of Assessment: Written Assessment, Case Study Assessment.

  • Statement of Attainment (SOA) from SkillsFuture Singapore: After passing the assessment(s), you’ll receive a SkillsFuture Singapore Statement of Attainment (SOA) certifying that you have achieved the following Competency Standard(s): ○ ICT-OUS-4010-1.1 – Performance Management-4.

Schedule

Start Date: 08 Jun 2026, Monday
End Date: 10 Jun 2026, Wednesday

3 days, 9am – 6pm

Location: 243 Beach Rd, #02-01 , 189754

Agenda

Day/TimeAgenda Activity/Description
Start Date: 9 February9am to 6pm
End Date: 11 February9am to 6pm

Pricing

Course fees: Eligible applicants may receive up to 70% off course fees through SkillsFuture Singapore (SSG) and SkillsFuture Credit (SFC) funding schemes.

Skills Covered

PROFICIENCY LEVEL GUIDE
Beginner: Introduce the subject matter without the need to have any prerequisites.
Proficient: Requires learners to have prior knowledge of the subject.
Expert: Involves advanced and more complex understanding of the subject.

  • Cybersecurity (Proficiency level: Beginner)

Speakers

Trainer's Profile:

Huang Yi-Jen, Senior Consultant, Sapience Consulting Pte Ltd
Huang Yi-Jen

Possessing an in-depth understanding of professional knowledge, various corporate cultures and personal charisma as her main strengths. To achieve superior and sustainable results for the customers, she values being organised, open-minded, innovative and proactive when engaging in delivery. She enjoys the challenges emerged from meeting business requirements and handling complex and diverse stakeholders in the client’s organisation while focusing on true values.

Trainer's Profile:

Feisal Ismail, Principal Consultant, Sapience Consulting Pte Ltd
Feisal Ismail

Extensive technical and managerial experience supporting organisations across government, pharmaceutical, banking and financial industries. Well-versed in creating and leading high-performing teams through effective work methodologies that leverages on technology and best practices to achieve organisational objectives. Communicative, articulate and a firm believer in sharing both knowledge and experience. Highly organised and relish delivering superlative results in high-pressure environments. Believes in providing quality advice grounded in a sapient application of experience, best practices and an acute understanding of real-world realities. Clients can count on me – my word is my bond.

 Back to all courses

Observability Foundation (OBF)® -- March 2026 Intake

0%

Overview

Microservices and Cloud-Native architectures have been goals of many organisations to help increase speed and agility, but as complexity grows, systems become increasingly challenging to observe. When issues occur, these issues are often difficult to triage and identify the root causes.

This course introduces a range of practices for advancing resilience and how to architect end-to-end Observability for Cloud-Native applications. The advantages of building full-stack metrics, events, logs, and distributed tracing are introduced, along with the impact of DevSecOps on Observability and how AIOPs enhance Observability capabilities. This course also covers how Network and Security Observability plays a key role in building reliability, the key aspects of security operations and automated responses are covered. Gain tangible takeaways to leverage situations such as implementing MELT models effectively, that fit their organisational context, building distributed tracing and resiliency by design.

 The course is developed by leveraging key experts in the fields of telemetry, sources of knowledge and engaging with thought-leaders in the Observability space, and working with organisations who have crossed the chasm of modern Observability to extract real-life best practices.

Course Description & Learning Outcomes

  • Exploring Observability ○ What is Observability? ○ MELT ○ Importance of Observability ○ Why Traditional Monitoring is not Enough ○ Observability Maturity Model ○ Challenges with Observability

  • Pillars of Observability ○ Defining telemetry ○ The Three Pillars of Observability – Logs, metrics, and traces ○ Distributed Traces ○ Parts of a Trace ○ Tracing: Error Diagnosis

  • Open Source Landscape for Observability ○ What is Observability made of? ○ Open Telemetry ○ Open Telemetry Libraries ○ OpenTelemetry Agents & Collection ○ The Rest of the Open Source Ecosystem

  • Service Maps and Topology ○ Service maps ○ Topology ○ Time Travel Topology ○ Escalation Graphs ○ The 4 T’s

  • DataOps Helps Get Observability Right ○ Observability and the Data Paradox ○ Why Observability need DataOps ○ Data Ownership and Governance ○ Data Privacy & Observability ○ Data Confidentiality, Integrity & Availability ○ Maintaining CIA Triad

  • Building Observability with AIOps ○ What is AIOps ○ AIOps Platforms ○ Enterprise Platform for AIOps ○ AI/ML Use Cases ○ Auto-Instrumenting Optimisation ○ Feedforward CI/CD into AIOPs ○ Feedback AIOps into Quality Gates

  • Security and Networking with Observability ○ Observing Security ○ Monitoring Security with eBPF ○ Container Security ○ Network Observability ○ Visibility and Integration of various sources

  • Observability Practices for DevOps and SRE ○ Observability Indicators ○ Dashboards and Visualization ○ Chaos Engineering

By completing this course, the following Learning Outcomes (LO) will be achieved:

  • LO1: Evaluate organisation’s performance by applying the observability maturity model.

  • LO2: Introduce observability practice and develop monitoring metrics in IT environment.

  • LO3: Implement open source solutions, tools and techniques for observability in the analysis of triggers and performance.

  • LO4: Analyse IT component metrics / topology and service performance using observability.

  • LO5: Apply DataOps in observability to optimise performance.

  • LO6: Determine use cases considering costs, benefits and impact of observability with AIOps in the organisation.

  • L07: Recommend improvements to optimise performance using observability with AIOps.

  • L08: Identify the improvements in current IT environment using observability.

  • L09: Collect and analyse data by applying observability practices for DevOps and SRE.

Recommended Prerequisites

The target audience for this course are professionals including Business Managers and Stakeholders, Change Agents, Consultants, DevOps Practitioners, IT Directors, Managers, Team Leaders, Product Owners, Scrum Masters, Software Engineers, Site Reliability Engineers, System Integrators, Tool Providers.

Pre-course instructions

Certificate of Attendance from Sapience Consulting: Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Attendance from Sapience Consulting.

The following information are relevant for candidates who are seeking SSG-funding support for the course:

  • Assessments Candidates must pass all prescribed tests/assessments and attain 100% competency to be eligible for funding support. ○ Mode of Assessment: Written Assessment, Case Study Assessment.

  • Statement of Attainment (SOA) from SkillsFuture Singapore: After passing the assessment(s), you’ll receive a SkillsFuture Singapore Statement of Attainment (SOA) certifying that you have achieved the following Competency Standard(s): ○ ICT-OUS-4010-1.1 – Performance Management-4.

Schedule

Start Date: 30 Mar 2026, Monday
End Date: 01 Apr 2026, Wednesday

3 days, 9am – 6pm

Location: 243 Beach Rd, #02-01 , 189754

Agenda

Day/TimeAgenda Activity/Description
Start Date: 9 February9am to 6pm
End Date: 11 February9am to 6pm

Pricing

Course fees: Eligible applicants may receive up to 70% off course fees through SkillsFuture Singapore (SSG) and SkillsFuture Credit (SFC) funding schemes.

Skills Covered

PROFICIENCY LEVEL GUIDE
Beginner: Introduce the subject matter without the need to have any prerequisites.
Proficient: Requires learners to have prior knowledge of the subject.
Expert: Involves advanced and more complex understanding of the subject.

  • Cybersecurity (Proficiency level: Beginner)

Speakers

Trainer's Profile:

Feisal Ismail, Principal Consultant, Sapience Consulting Pte Ltd
Feisal Ismail

Extensive technical and managerial experience supporting organisations across government, pharmaceutical, banking and financial industries. Well-versed in creating and leading high-performing teams through effective work methodologies that leverages on technology and best practices to achieve organisational objectives. Communicative, articulate and a firm believer in sharing both knowledge and experience. Highly organised and relish delivering superlative results in high-pressure environments. Believes in providing quality advice grounded in a sapient application of experience, best practices and an acute understanding of real-world realities. Clients can count on me – my word is my bond.

Trainer's Profile:

Huang Yi-Jen, Senior Consultant, Sapience Consulting Pte Ltd
Huang Yi-Jen

Possessing an in-depth understanding of professional knowledge, various corporate cultures and personal charisma as her main strengths. To achieve superior and sustainable results for the customers, she values being organised, open-minded, innovative and proactive when engaging in delivery. She enjoys the challenges emerged from meeting business requirements and handling complex and diverse stakeholders in the client’s organisation while focusing on true values.

 Back to all courses

Site Reliability Engineering Practitioner (SREP) -- March 2026 Intake

0%

Overview

The SRE (Site Reliability Engineering) Practitioner course introduces ways to economically and reliably scale services in an organisation. It explores strategies to improve agility, cross-functional collaboration, and transparency of health of services towards building resiliency by design, automation and closed loop remediations.

The course aims to equip participants with the practices, methods, and tools to engage people across the organisation involved in reliability through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as implementing SRE models that fit their organisational context, building advanced observability in distributed systems, building resiliency by design and effective incident responses using SRE practices.

The course is developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organisations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption.

Course Description & Learning Outcomes

  • SRE Anti-patterns ○ SRE in a distributed ecosystem ○ Avoiding SRE antipatterns

  • SLO is a proxy for customer happiness ○ What has changed with SLOs? ○ SLIs and system boundaries ○ Error Budgets, velocity and risk

  • Building secure and reliable systems ○ Non-Abstract Large Scale Design ○ Fault-tolerant designs ○ Designing for security, resiliency, scalability and changing landscapes

  • Full-stack observability ○ Pillars of Observability ○ Observability MELT ○ Using Open Telemetry

  • Platform Engineering and AIOps ○ Platform-centric approaches ○ Using DataOps and AIOps to improve resiliency ○ AIOps Simple Recipe

  • SRE & Incident Response Management ○ Incident Command Framework ○ OODA Loop ○ SRE and closed-loop remediation ○ AI/ML and Swarming for better incident management

  • Chaos Engineering ○ Chaos Engineering Defined ○ Myths of Chaos ○ Chaos Engineering Experiments and Resources ○ Game Day Basics and Exercises

  • SRE is the purest form of DevOps ○ Key Principles of SRE ○ Metrics for Success ○ SRE Execution Models ○ Culture and behavioural skills ○ Transformations and SRE

By completing this course, the following Learning Outcomes (LO) will be achieved:

  • LO1: Curate information for user guides and training materials of infrastructure administrative activities to meet Service Level Objectives.

  • LO2: Manage infrastructure configuration and support activities for secure and reliable systems.

  • LO3: Diagnose underlying technical problems causing disruptions guided by Observability.

  • LO4: Create plans for infrastructure upgrades and propose improvements based on user needs.

  • LO5: Manage technical issues within an agreed timeframe utilising Site Reliability Engineering, Incident Response Management and Problem Management.

  • LO6: Implement tests of infrastructure systems to evaluate the impact of potential upgrades and updates using Chaos Engineering.

Recommended Prerequisites

The target audience for this course are professionals including IT Operations, Site Reliability Engineers, IT Operations, Business Managers and Stakeholders, Change Agents, Consultants, DevOps Practitioners, IT Directors/Managers/Team Leaders, Product Owners, Scrum Masters, Software Engineers, System Integrators, Tool Providers

Pre-course instructions

Certificate of Attendance from Sapience Consulting: Upon meeting at least 75% attendance and passing the assessment(s), participants will receive a Certificate of Attendance from Sapience Consulting.

The following information are relevant for candidates who are seeking SSG-funding support for the course:

  • Assessments Candidates must pass all prescribed tests/assessments and attain 100% competency to be eligible for funding support. ○ Mode of Assessment: Written Assessment, Case Study Assessment.

  • Statement of Attainment (SOA) from SkillsFuture Singapore: After passing the assessment(s), you’ll receive a SkillsFuture Singapore Statement of Attainment (SOA) certifying that you have achieved the following Competency Standard(s): ○ ICT-OUS-3007-1.1 – Infrastructure Support-3.

Schedule

Start Date: 16 Mar 2026, Monday
End Date: 18 Mar 2026, Wednesday

3 days, 9am – 6pm

Location: 243 Beach Rd, #02-01 , 189754

Agenda

Day/TimeAgenda Activity/Description
Start Date: 16 March9am to 6pm
End Date: 18 March9am to 6pm

Pricing

Course fees: Eligible applicants may receive up to 70% off course fees through SkillsFuture Singapore (SSG) and SkillsFuture Credit (SFC) funding schemes.

Skills Covered

PROFICIENCY LEVEL GUIDE
Beginner: Introduce the subject matter without the need to have any prerequisites.
Proficient: Requires learners to have prior knowledge of the subject.
Expert: Involves advanced and more complex understanding of the subject.

  • Cybersecurity (Proficiency level: Beginner)

Speakers

Trainer's Profile:

Feisal Ismail, Principal Consultant, Sapience Consulting Pte Ltd
Feisal Ismail

Extensive technical and managerial experience supporting organisations across government, pharmaceutical, banking and financial industries. Well-versed in creating and leading high-performing teams through effective work methodologies that leverages on technology and best practices to achieve organisational objectives. Communicative, articulate and a firm believer in sharing both knowledge and experience. Highly organised and relish delivering superlative results in high-pressure environments. Believes in providing quality advice grounded in a sapient application of experience, best practices and an acute understanding of real-world realities. Clients can count on me – my word is my bond.

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