Smart Cities and Infrastructure

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Overview

Our funded ITIL 4 Foundation training will:

Familiarise beginners with the framework of ITIL 4 service management and the ways it has developed to take on modern services, technologies and working methods,
Act as a guide for users to apply in their professional development, work, and further studies.
Analyse the ideas of the service management framework to assist candidates in preparing for the ITIL 4 Foundation exam.

ITIL 4 foundation online training will help beginners to understand how ITIL 4 keeps ITIL updated by transforming most of the fixed ITSM practices in the broader context of value streams , digital transformation and customer experience while embracing the most current working methods, such as Agile, Lean, and DevOps. ITIL 4 aims to ensure that IT-enabled services are managed and governed in an effective, integrated, and coordinated manner. The funded ITIL 4 foundation training can be adopted and adapted for all types of organisations and services.

Course Description & Learning Outcomes

Course Outline

Key Concepts of Service Management
- Utility, Warranty, Service
- Customer, Sponsor, User,
- Risks, Value, Costs, Outputs, Outcomes
- Service Relationship Management & Service Offering
2) ITIL Guiding Principles
- Begin where you are
- Focus on value
- Advance iteratively with feedback
- Promote and collaborate on visibility
- Work and think holistically
- Keep it practical and simple
- Automate and optimise
3) Four Dimensions of Service Management
- People and organisations
- Information and Technology
- Suppliers and partners
- Processes and Value Streams
4) ITIL Service Value System – components, purpose
5) The interconnection of the Service Value Chain and Value Stream\
6) Key ITIL Practices, their purpose, and contribution to the service value stream
- Information Security Management
- IT Asset Management
- Relationship Management
- Supplier Management
- Event and Monitoring Management
- Release Management
- Service Configuration Management
- Deployment Management
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
- Continual Improvement
- Change Enablement

For more information, please click here

Recommended Prerequisites

None, although familiarity with IT terminology would be beneficial.

Schedule

Start Date: 09 Jun 2025, Monday
End Date: 11 Jun 2025, Wednesday

Duration: 3 Days, 22.5 hours Timing: 9am - 5.30pm

Location: 3 Kallang Jct, #04-02 Vanguard Campus, Singapore 339265, 339265

Pricing

Course fees: If you meet the eligibility criteria, course fees can be subsidised by up to 70%. Moreover, SkillsFuture Credit can be applied to cover course fees in addition to existing government subsidies.

Skills Covered

PROFICIENCY LEVEL GUIDE
Beginner: Introduce the subject matter without the need to have any prerequisites.
Proficient: Requires learners to have prior knowledge of the subject.
Expert: Involves advanced and more complex understanding of the subject.

Information Systems (Proficiency level: Beginner)

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Overview

Earning a PMP certification in Singapore showcases your expertise and proficiency in project management, making you a valuable asset to clients, employers, and colleagues. Ranked as North America’s top project management certification by CIO Magazine, it reflects your commitment to excellence and high-level execution.

Aspiring individuals who enrol in the project management professional course can gain valuable insights through the interactive PMP Exam Prep Course sessions. Learners thoroughly understand managing projects through case studies, practical exercises, mock tests, and group discussions, ensuring they are well-prepared to obtain the PMP certification in Singapore.

Course Description & Learning Outcomes

Course Outline

Creating a High-Performing Team
- Build a Team
- Define Ground Rules For The Team
- Arrange Project Agreements
- Empower Stakeholders and Team Members
- Train Stakeholders and Team Members
- Support and Engage Virtual Teams
- Build a Cooperative Understanding of a Project
Starting the Project
- Establish Appropriate Project Methods/Methodology and Practices
- Manage and Plan the Scope
- Manage and Plan Budget and Resources
- Manage and Plan Schedule
- Manage and Plan the Quality of Products/Deliverables
- Merge Project Planning Activities
- Manage and Plan Procurement
- Determine Project Governance Structure
- Manage and Plan Project/Phase Closure
Doing the Work
- Manage and Assess Risks
- Carry Out Projects to Distribute Business Value
- Handle Communications
- Recruit Stakeholders
- Create Project Artifacts
- Manage Project Issues
- Handle Project Changes
- Establish Knowledge Transfer to Project Continuity
Keeping the Team on Track
- Lead a Team
- Support the Team’s Performance
- Identify and Eliminate Impediments, Blockers and, Obstacles
- Manage Internal Conflict
- Cooperate with Stakeholders
- Guide Relevant Stakeholders
- Incorporate Emotional Intelligence to Promote Team Performance
Keeping the Business in Mind
- Management of Compliance Requirements
- Evaluate and Deliver Value and Project Benefits
- Address and Evaluate External and Internal Business Environment Changes
- Support Organisational Change
- Employ Constant Process Improvement

Fo more information, please click here.

Recommended Prerequisites

Learners should have experience with basic project management concepts like,

Project Management Basics
Introduction to Agile

Learners should have some working experience with project management. More details are available on the PMI website.

Schedule

Start Date: 02 Jun 2025, Monday
End Date: 06 Jun 2025, Friday

Duration: 5 Days, 35 hours Timing: 9am - 5pm

Location: 3 Kallang Jct, #04-02 Vanguard Campus, Singapore 339265, 339265

Pricing

Skills Covered

Project Management (Proficiency level: Expert)

Back to all courses

Overview

Our funded ITIL 4 Foundation training will:

Familiarise beginners with the framework of ITIL 4 service management and the ways it has developed to take on modern services, technologies and working methods,
Act as a guide for users to apply in their professional development, work, and further studies.
Analyse the ideas of the service management framework to assist candidates in preparing for the ITIL 4 Foundation exam.

Course Description & Learning Outcomes

Course Outline

Key Concepts of Service Management
- Utility, Warranty, Service
- Customer, Sponsor, User,
- Risks, Value, Costs, Outputs, Outcomes
- Service Relationship Management & Service Offering
2) ITIL Guiding Principles
- Begin where you are
- Focus on value
- Advance iteratively with feedback
- Promote and collaborate on visibility
- Work and think holistically
- Keep it practical and simple
- Automate and optimise
3) Four Dimensions of Service Management
- People and organisations
- Information and Technology
- Suppliers and partners
- Processes and Value Streams
4) ITIL Service Value System – components, purpose
5) The interconnection of the Service Value Chain and Value Stream\
6) Key ITIL Practices, their purpose, and contribution to the service value stream
- Information Security Management
- IT Asset Management
- Relationship Management
- Supplier Management
- Event and Monitoring Management
- Release Management
- Service Configuration Management
- Deployment Management
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
- Continual Improvement
- Change Enablement

For more information, please click here

Recommended Prerequisites

None, although familiarity with IT terminology would be beneficial.

Schedule

Start Date: 19 May 2025, Monday
End Date: 21 May 2025, Wednesday

Duration: 3 Days, 22.5 hours Timing: 9am - 5.30pm

Location: Online

Pricing

Skills Covered

Information Systems (Proficiency level: Beginner)

Back to all courses

Overview

Our funded ITIL 4 Foundation training will:

Familiarise beginners with the framework of ITIL 4 service management and the ways it has developed to take on modern services, technologies and working methods,
Act as a guide for users to apply in their professional development, work, and further studies.
Analyse the ideas of the service management framework to assist candidates in preparing for the ITIL 4 Foundation exam.

Course Description & Learning Outcomes

Course Outline

Key Concepts of Service Management
- Utility, Warranty, Service
- Customer, Sponsor, User,
- Risks, Value, Costs, Outputs, Outcomes
- Service Relationship Management & Service Offering
2) ITIL Guiding Principles
- Begin where you are
- Focus on value
- Advance iteratively with feedback
- Promote and collaborate on visibility
- Work and think holistically
- Keep it practical and simple
- Automate and optimise
3) Four Dimensions of Service Management
- People and organisations
- Information and Technology
- Suppliers and partners
- Processes and Value Streams
4) ITIL Service Value System – components, purpose
5) The interconnection of the Service Value Chain and Value Stream\
6) Key ITIL Practices, their purpose, and contribution to the service value stream
- Information Security Management
- IT Asset Management
- Relationship Management
- Supplier Management
- Event and Monitoring Management
- Release Management
- Service Configuration Management
- Deployment Management
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
- Continual Improvement
- Change Enablement

For more information, please click here

Recommended Prerequisites

None, although familiarity with IT terminology would be beneficial.

Schedule

Start Date: 05 May 2025, Monday
End Date: 07 May 2025, Wednesday

Duration: 3 Days, 22.5 hours Timing: 9am - 5.30pm

Location: 3 Kallang Jct, #04-02 Vanguard Campus, Singapore 339265, 339265

Pricing

Skills Covered

Information Systems (Proficiency level: Beginner)

Back to all courses

Overview

Course Description & Learning Outcomes

Course Outline

Creating a High-Performing Team
- Build a Team
- Define Ground Rules For The Team
- Arrange Project Agreements
- Empower Stakeholders and Team Members
- Train Stakeholders and Team Members
- Support and Engage Virtual Teams
- Build a Cooperative Understanding of a Project
Starting the Project
- Establish Appropriate Project Methods/Methodology and Practices
- Manage and Plan the Scope
- Manage and Plan Budget and Resources
- Manage and Plan Schedule
- Manage and Plan the Quality of Products/Deliverables
- Merge Project Planning Activities
- Manage and Plan Procurement
- Determine Project Governance Structure
- Manage and Plan Project/Phase Closure
Doing the Work
- Manage and Assess Risks
- Carry Out Projects to Distribute Business Value
- Handle Communications
- Recruit Stakeholders
- Create Project Artifacts
- Manage Project Issues
- Handle Project Changes
- Establish Knowledge Transfer to Project Continuity
Keeping the Team on Track
- Lead a Team
- Support the Team’s Performance
- Identify and Eliminate Impediments, Blockers and, Obstacles
- Manage Internal Conflict
- Cooperate with Stakeholders
- Guide Relevant Stakeholders
- Incorporate Emotional Intelligence to Promote Team Performance
Keeping the Business in Mind
- Management of Compliance Requirements
- Evaluate and Deliver Value and Project Benefits
- Address and Evaluate External and Internal Business Environment Changes
- Support Organisational Change
- Employ Constant Process Improvement

Fo more information, please click here.

Recommended Prerequisites

Learners should have experience with basic project management concepts like,

Project Management Basics
Introduction to Agile

Learners should have some working experience with project management. More details are available on the PMI website.

Schedule

Start Date: 05 May 2025, Monday
End Date: 09 May 2025, Friday

Duration: 5 Days, 35 hours Timing: 9am - 5pm

Location: Online

Pricing

Skills Covered

Project Management (Proficiency level: Expert)

Back to all courses

Overview

Our funded ITIL 4 Foundation training will:

Familiarise beginners with the framework of ITIL 4 service management and the ways it has developed to take on modern services, technologies and working methods,
Act as a guide for users to apply in their professional development, work, and further studies.
Analyse the ideas of the service management framework to assist candidates in preparing for the ITIL 4 Foundation exam.

Course Description & Learning Outcomes

Course Outline

Key Concepts of Service Management
- Utility, Warranty, Service
- Customer, Sponsor, User,
- Risks, Value, Costs, Outputs, Outcomes
- Service Relationship Management & Service Offering
2) ITIL Guiding Principles
- Begin where you are
- Focus on value
- Advance iteratively with feedback
- Promote and collaborate on visibility
- Work and think holistically
- Keep it practical and simple
- Automate and optimise
3) Four Dimensions of Service Management
- People and organisations
- Information and Technology
- Suppliers and partners
- Processes and Value Streams
4) ITIL Service Value System – components, purpose
5) The interconnection of the Service Value Chain and Value Stream\
6) Key ITIL Practices, their purpose, and contribution to the service value stream
- Information Security Management
- IT Asset Management
- Relationship Management
- Supplier Management
- Event and Monitoring Management
- Release Management
- Service Configuration Management
- Deployment Management
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
- Continual Improvement
- Change Enablement

For more information, please click here

Recommended Prerequisites

None, although familiarity with IT terminology would be beneficial.

Schedule

Start Date: 21 Apr 2025, Monday
End Date: 23 Apr 2025, Wednesday

Duration: 3 Days, 22.5 hours Timing: 9am - 5.30pm

Location: 3 Kallang Jct, #04-02 Vanguard Campus, Singapore 339265, 339265

Pricing

Skills Covered

Information Systems (Proficiency level: Beginner)

Back to all courses

Overview

Our funded ITIL 4 Foundation training will:

Familiarise beginners with the framework of ITIL 4 service management and the ways it has developed to take on modern services, technologies and working methods,
Act as a guide for users to apply in their professional development, work, and further studies.
Analyse the ideas of the service management framework to assist candidates in preparing for the ITIL 4 Foundation exam.

Course Description & Learning Outcomes

Course Outline

Key Concepts of Service Management
- Utility, Warranty, Service
- Customer, Sponsor, User,
- Risks, Value, Costs, Outputs, Outcomes
- Service Relationship Management & Service Offering
2) ITIL Guiding Principles
- Begin where you are
- Focus on value
- Advance iteratively with feedback
- Promote and collaborate on visibility
- Work and think holistically
- Keep it practical and simple
- Automate and optimise
3) Four Dimensions of Service Management
- People and organisations
- Information and Technology
- Suppliers and partners
- Processes and Value Streams
4) ITIL Service Value System – components, purpose
5) The interconnection of the Service Value Chain and Value Stream\
6) Key ITIL Practices, their purpose, and contribution to the service value stream
- Information Security Management
- IT Asset Management
- Relationship Management
- Supplier Management
- Event and Monitoring Management
- Release Management
- Service Configuration Management
- Deployment Management
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
- Continual Improvement
- Change Enablement

For more information, please click here

Recommended Prerequisites

None, although familiarity with IT terminology would be beneficial.

Schedule

Start Date: 07 Apr 2025, Monday
End Date: 09 Apr 2025, Wednesday

Duration: 3 Days, 22.5 hours Timing: 9am - 5.30pm

Location: 3 Kallang Jct, #04-02 Vanguard Campus, Singapore 339265, 339265

Pricing

Skills Covered

Information Systems (Proficiency level: Beginner)

Back to all courses

Overview

Our funded ITIL 4 Foundation training will:

Familiarise beginners with the framework of ITIL 4 service management and the ways it has developed to take on modern services, technologies and working methods,
Act as a guide for users to apply in their professional development, work, and further studies.
Analyse the ideas of the service management framework to assist candidates in preparing for the ITIL 4 Foundation exam.

Course Description & Learning Outcomes

Course Outline

Key Concepts of Service Management
- Utility, Warranty, Service
- Customer, Sponsor, User,
- Risks, Value, Costs, Outputs, Outcomes
- Service Relationship Management & Service Offering
2) ITIL Guiding Principles
- Begin where you are
- Focus on value
- Advance iteratively with feedback
- Promote and collaborate on visibility
- Work and think holistically
- Keep it practical and simple
- Automate and optimise
3) Four Dimensions of Service Management
- People and organisations
- Information and Technology
- Suppliers and partners
- Processes and Value Streams
4) ITIL Service Value System – components, purpose
5) The interconnection of the Service Value Chain and Value Stream\
6) Key ITIL Practices, their purpose, and contribution to the service value stream
- Information Security Management
- IT Asset Management
- Relationship Management
- Supplier Management
- Event and Monitoring Management
- Release Management
- Service Configuration Management
- Deployment Management
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
- Continual Improvement
- Change Enablement

For more information, please click here

Recommended Prerequisites

None, although familiarity with IT terminology would be beneficial.

Schedule

Start Date: 24 Mar 2025, Monday
End Date: 26 Mar 2025, Wednesday

Duration: 3 Days, 22.5 hours Timing: 9am - 5.30pm

Location: Online

Pricing

Skills Covered

Information Systems (Proficiency level: Beginner)

Back to all courses

Overview

Our funded ITIL 4 Foundation training will:

Familiarise beginners with the framework of ITIL 4 service management and the ways it has developed to take on modern services, technologies and working methods,
Act as a guide for users to apply in their professional development, work, and further studies.
Analyse the ideas of the service management framework to assist candidates in preparing for the ITIL 4 Foundation exam.

Course Description & Learning Outcomes

Course Outline

Key Concepts of Service Management
- Utility, Warranty, Service
- Customer, Sponsor, User,
- Risks, Value, Costs, Outputs, Outcomes
- Service Relationship Management & Service Offering
2) ITIL Guiding Principles
- Begin where you are
- Focus on value
- Advance iteratively with feedback
- Promote and collaborate on visibility
- Work and think holistically
- Keep it practical and simple
- Automate and optimise
3) Four Dimensions of Service Management
- People and organisations
- Information and Technology
- Suppliers and partners
- Processes and Value Streams
4) ITIL Service Value System – components, purpose
5) The interconnection of the Service Value Chain and Value Stream\
6) Key ITIL Practices, their purpose, and contribution to the service value stream
- Information Security Management
- IT Asset Management
- Relationship Management
- Supplier Management
- Event and Monitoring Management
- Release Management
- Service Configuration Management
- Deployment Management
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
- Continual Improvement
- Change Enablement

For more information, please click here

Recommended Prerequisites

None, although familiarity with IT terminology would be beneficial.

Schedule

Start Date: 10 Mar 2025, Monday
End Date: 12 Mar 2025, Wednesday

Duration: 3 Days, 22.5 hours Timing: 9am - 5.30pm

Location: 3 Kallang Jct, #04-02 Vanguard Campus, Singapore 339265, 339265

Pricing

Skills Covered

Information Systems (Proficiency level: Beginner)

Back to all courses

Overview

Our funded ITIL 4 Foundation training will:

Familiarise beginners with the framework of ITIL 4 service management and the ways it has developed to take on modern services, technologies and working methods,
Act as a guide for users to apply in their professional development, work, and further studies.
Analyse the ideas of the service management framework to assist candidates in preparing for the ITIL 4 Foundation exam.

Course Description & Learning Outcomes

Course Outline

Key Concepts of Service Management
- Utility, Warranty, Service
- Customer, Sponsor, User,
- Risks, Value, Costs, Outputs, Outcomes
- Service Relationship Management & Service Offering
2) ITIL Guiding Principles
- Begin where you are
- Focus on value
- Advance iteratively with feedback
- Promote and collaborate on visibility
- Work and think holistically
- Keep it practical and simple
- Automate and optimise
3) Four Dimensions of Service Management
- People and organisations
- Information and Technology
- Suppliers and partners
- Processes and Value Streams
4) ITIL Service Value System – components, purpose
5) The interconnection of the Service Value Chain and Value Stream\
6) Key ITIL Practices, their purpose, and contribution to the service value stream
- Information Security Management
- IT Asset Management
- Relationship Management
- Supplier Management
- Event and Monitoring Management
- Release Management
- Service Configuration Management
- Deployment Management
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
- Continual Improvement
- Change Enablement

For more information, please click here

Recommended Prerequisites

None, although familiarity with IT terminology would be beneficial.

Schedule

Start Date: 24 Feb 2025, Monday
End Date: 26 Feb 2025, Wednesday

Duration: 3 Days, 22.5 hours Timing: 9am - 5.30pm

Location: 3 Kallang Jct, #04-02 Vanguard Campus, Singapore 339265, 339265

Pricing

Skills Covered

Information Systems (Proficiency level: Beginner)

Subscribe to Smart Cities and Infrastructure

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

Schedule

Pricing

Skills Covered

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

Schedule

Pricing

Skills Covered

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

Schedule

Pricing

Skills Covered

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

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Pricing

Skills Covered

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

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Pricing

Skills Covered

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

Schedule

Pricing

Skills Covered

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

Schedule

Pricing

Skills Covered

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

Schedule

Pricing

Skills Covered

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

Schedule

Pricing

Skills Covered

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

Schedule

Pricing

Skills Covered

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