Course Description & Learning Outcomes

Course Outline

1. Key Concepts of Service Management

   - Utility, Warranty, Service

   - Customer, Sponsor, User,

   - Risks, Value, Costs, Outputs, Outcomes

   - Service Relationship Management & Service Offering

   2) ITIL Guiding Principles

   - Begin where you are

   - Focus on value

   - Advance iteratively with feedback

   - Promote and collaborate on visibility

   - Work and think holistically

   - Keep it practical and simple

   - Automate and optimise

   3) Four Dimensions of Service Management

   - People and organisations

   - Information and Technology

   - Suppliers and partners

   - Processes and Value Streams

   4) ITIL Service Value System – components, purpose

   5) The interconnection of the Service Value Chain and Value Stream\

   6) Key ITIL Practices, their purpose, and contribution to the service value stream

   - Information Security Management

   - IT Asset Management

   - Relationship Management

   - Supplier Management

   - Event and Monitoring Management

   - Release Management

   - Service Configuration Management

   - Deployment Management

   - Incident Management

   - Problem Management

   - Service Request Management

   - Service Desk

   - Service Level Management

   - Continual Improvement

   - Change Enablement

For more information, please click here

Course Description & Learning Outcomes

Course Outline

1. Creating a High-Performing Team

   - Build a Team

   - Define Ground Rules For The Team

   - Arrange Project Agreements

   - Empower Stakeholders and Team Members

   - Train Stakeholders and Team Members

   - Support and Engage Virtual Teams

   - Build a Cooperative Understanding of a Project

2. Starting the Project

   - Establish Appropriate Project Methods/Methodology and Practices

   - Manage and Plan the Scope

   - Manage and Plan Budget and Resources

   - Manage and Plan Schedule

   - Manage and Plan the Quality of Products/Deliverables

   - Merge Project Planning Activities

   - Manage and Plan Procurement

   - Determine Project Governance Structure

   - Manage and Plan Project/Phase Closure

3. Doing the Work

   - Manage and Assess Risks

   - Carry Out Projects to Distribute Business Value

   - Handle Communications

   - Recruit Stakeholders

   - Create Project Artifacts

   - Manage Project Issues

   - Handle Project Changes

   - Establish Knowledge Transfer to Project Continuity

4. Keeping the Team on Track

   - Lead a Team

   - Support the Team’s Performance

   - Identify and Eliminate Impediments, Blockers and, Obstacles

   - Manage Internal Conflict

   - Cooperate with Stakeholders

   - Guide Relevant Stakeholders

   - Incorporate Emotional Intelligence to Promote Team Performance

5. Keeping the Business in Mind

   - Management of Compliance Requirements

   - Evaluate and Deliver Value and Project Benefits

   - Address and Evaluate External and Internal Business Environment Changes

   - Support Organisational Change

   - Employ Constant Process Improvement

Fo more information, please click here.

Course Description & Learning Outcomes

Course Outline

1. Creating a High-Performing Team

   - Build a Team

   - Define Ground Rules For The Team

   - Arrange Project Agreements

   - Empower Stakeholders and Team Members

   - Train Stakeholders and Team Members

   - Support and Engage Virtual Teams

   - Build a Cooperative Understanding of a Project

2. Starting the Project

   - Establish Appropriate Project Methods/Methodology and Practices

   - Manage and Plan the Scope

   - Manage and Plan Budget and Resources

   - Manage and Plan Schedule

   - Manage and Plan the Quality of Products/Deliverables

   - Merge Project Planning Activities

   - Manage and Plan Procurement

   - Determine Project Governance Structure

   - Manage and Plan Project/Phase Closure

3. Doing the Work

   - Manage and Assess Risks

   - Carry Out Projects to Distribute Business Value

   - Handle Communications

   - Recruit Stakeholders

   - Create Project Artifacts

   - Manage Project Issues

   - Handle Project Changes

   - Establish Knowledge Transfer to Project Continuity

4. Keeping the Team on Track

   - Lead a Team

   - Support the Team’s Performance

   - Identify and Eliminate Impediments, Blockers and, Obstacles

   - Manage Internal Conflict

   - Cooperate with Stakeholders

   - Guide Relevant Stakeholders

   - Incorporate Emotional Intelligence to Promote Team Performance

5. Keeping the Business in Mind

   - Management of Compliance Requirements

   - Evaluate and Deliver Value and Project Benefits

   - Address and Evaluate External and Internal Business Environment Changes

   - Support Organisational Change

   - Employ Constant Process Improvement

Fo more information, please click here.

Course Description & Learning Outcomes

Course Outline

1. Creating a High-Performing Team

   - Build a Team

   - Define Ground Rules For The Team

   - Arrange Project Agreements

   - Empower Stakeholders and Team Members

   - Train Stakeholders and Team Members

   - Support and Engage Virtual Teams

   - Build a Cooperative Understanding of a Project

2. Starting the Project

   - Establish Appropriate Project Methods/Methodology and Practices

   - Manage and Plan the Scope

   - Manage and Plan Budget and Resources

   - Manage and Plan Schedule

   - Manage and Plan the Quality of Products/Deliverables

   - Merge Project Planning Activities

   - Manage and Plan Procurement

   - Determine Project Governance Structure

   - Manage and Plan Project/Phase Closure

3. Doing the Work

   - Manage and Assess Risks

   - Carry Out Projects to Distribute Business Value

   - Handle Communications

   - Recruit Stakeholders

   - Create Project Artifacts

   - Manage Project Issues

   - Handle Project Changes

   - Establish Knowledge Transfer to Project Continuity

4. Keeping the Team on Track

   - Lead a Team

   - Support the Team’s Performance

   - Identify and Eliminate Impediments, Blockers and, Obstacles

   - Manage Internal Conflict

   - Cooperate with Stakeholders

   - Guide Relevant Stakeholders

   - Incorporate Emotional Intelligence to Promote Team Performance

5. Keeping the Business in Mind

   - Management of Compliance Requirements

   - Evaluate and Deliver Value and Project Benefits

   - Address and Evaluate External and Internal Business Environment Changes

   - Support Organisational Change

   - Employ Constant Process Improvement

Fo more information, please click here.

Course Description & Learning Outcomes

Course Outline

1. Building a Simple Network

   Participants learn the foundational elements of network setup, including configuring routers and switches to establish basic connectivity.

2. Establishing Internet Connectivity

   This segment focuses on configuring network devices to ensure seamless internet access, vital for modern-day networking environments.

3. Implementing Scalable Medium-Sized Networks

   Participants explore advanced techniques for scaling networks to accommodate growing demands, optimising performance and efficiency.

4. Introducing IPv6

   With the proliferation of devices, understanding IPv6 is paramount. Participants learn to implement and manage IPv6 networks alongside IPv4, ensuring readiness for evolving network infrastructures.

5. Troubleshooting Basic Connectivity

   Equipping participants with troubleshooting skills is crucial. This segment covers methodologies and tools for identifying and resolving common connectivity issues swiftly.

6. Implementing Network Device Security

   Security is a top priority in any network. Participants learn to implement robust security measures to safeguard network assets against potential threats.

7. Implementing an EIGRP-based Solution

   Exploring the Enhanced Interior Gateway Routing Protocol (EIGRP), participants gain insights into its deployment and optimisation within network infrastructures.

8. Implementing a Scalable OSPF-based Solution

   The Open Shortest Path First (OSPF) protocol is fundamental to scalable network design. Participants learn to implement OSPF-based solutions effectively.

9. Implementing Wide-Area Networks

   Participants delve into the intricacies of establishing and managing Wide-Area Networks (WANs), crucial for interconnecting geographically dispersed networks.

10. Network Device Management

    Efficient network management is key to maintaining optimal performance. This segment covers techniques and best practices for effectively managing network devices.

    By immersing participants in these essential topics, the CCNA course not only prepares them for CCNA certification but also equips them with practical skills applicable to real-world networking scenarios. With hands-on labs, interactive sessions, and expert guidance, participants emerge proficient in designing, implementing, and managing robust network infrastructures.

    For more information, please click here.

     

Course Description & Learning Outcomes

Course Outline

1. Building a Simple Network

   Participants learn the foundational elements of network setup, including configuring routers and switches to establish basic connectivity.

2. Establishing Internet Connectivity

   This segment focuses on configuring network devices to ensure seamless internet access, vital for modern-day networking environments.

3. Implementing Scalable Medium-Sized Networks

   Participants explore advanced techniques for scaling networks to accommodate growing demands, optimising performance and efficiency.

4. Introducing IPv6

   With the proliferation of devices, understanding IPv6 is paramount. Participants learn to implement and manage IPv6 networks alongside IPv4, ensuring readiness for evolving network infrastructures.

5. Troubleshooting Basic Connectivity

   Equipping participants with troubleshooting skills is crucial. This segment covers methodologies and tools for identifying and resolving common connectivity issues swiftly.

6. Implementing Network Device Security

   Security is a top priority in any network. Participants learn to implement robust security measures to safeguard network assets against potential threats.

7. Implementing an EIGRP-based Solution

   Exploring the Enhanced Interior Gateway Routing Protocol (EIGRP), participants gain insights into its deployment and optimisation within network infrastructures.

8. Implementing a Scalable OSPF-based Solution

   The Open Shortest Path First (OSPF) protocol is fundamental to scalable network design. Participants learn to implement OSPF-based solutions effectively.

9. Implementing Wide-Area Networks

   Participants delve into the intricacies of establishing and managing Wide-Area Networks (WANs), crucial for interconnecting geographically dispersed networks.

10. Network Device Management

    Efficient network management is key to maintaining optimal performance. This segment covers techniques and best practices for effectively managing network devices.

    By immersing participants in these essential topics, the CCNA course not only prepares them for CCNA certification but also equips them with practical skills applicable to real-world networking scenarios. With hands-on labs, interactive sessions, and expert guidance, participants emerge proficient in designing, implementing, and managing robust network infrastructures.

    For more information, please click here.

     

Course Description & Learning Outcomes

Course Outline

1. Building a Simple Network

   Participants learn the foundational elements of network setup, including configuring routers and switches to establish basic connectivity.

2. Establishing Internet Connectivity

   This segment focuses on configuring network devices to ensure seamless internet access, vital for modern-day networking environments.

3. Implementing Scalable Medium-Sized Networks

   Participants explore advanced techniques for scaling networks to accommodate growing demands, optimising performance and efficiency.

4. Introducing IPv6

   With the proliferation of devices, understanding IPv6 is paramount. Participants learn to implement and manage IPv6 networks alongside IPv4, ensuring readiness for evolving network infrastructures.

5. Troubleshooting Basic Connectivity

   Equipping participants with troubleshooting skills is crucial. This segment covers methodologies and tools for identifying and resolving common connectivity issues swiftly.

6. Implementing Network Device Security

   Security is a top priority in any network. Participants learn to implement robust security measures to safeguard network assets against potential threats.

7. Implementing an EIGRP-based Solution

   Exploring the Enhanced Interior Gateway Routing Protocol (EIGRP), participants gain insights into its deployment and optimisation within network infrastructures.

8. Implementing a Scalable OSPF-based Solution

   The Open Shortest Path First (OSPF) protocol is fundamental to scalable network design. Participants learn to implement OSPF-based solutions effectively.

9. Implementing Wide-Area Networks

   Participants delve into the intricacies of establishing and managing Wide-Area Networks (WANs), crucial for interconnecting geographically dispersed networks.

10. Network Device Management

    Efficient network management is key to maintaining optimal performance. This segment covers techniques and best practices for effectively managing network devices.

    By immersing participants in these essential topics, the CCNA course not only prepares them for CCNA certification but also equips them with practical skills applicable to real-world networking scenarios. With hands-on labs, interactive sessions, and expert guidance, participants emerge proficient in designing, implementing, and managing robust network infrastructures.

    For more information, please click here.

     

Course Description & Learning Outcomes

Course Outline

1. Building a Simple Network

   Participants learn the foundational elements of network setup, including configuring routers and switches to establish basic connectivity.

2. Establishing Internet Connectivity

   This segment focuses on configuring network devices to ensure seamless internet access, vital for modern-day networking environments.

3. Implementing Scalable Medium-Sized Networks

   Participants explore advanced techniques for scaling networks to accommodate growing demands, optimising performance and efficiency.

4. Introducing IPv6

   With the proliferation of devices, understanding IPv6 is paramount. Participants learn to implement and manage IPv6 networks alongside IPv4, ensuring readiness for evolving network infrastructures.

5. Troubleshooting Basic Connectivity

   Equipping participants with troubleshooting skills is crucial. This segment covers methodologies and tools for identifying and resolving common connectivity issues swiftly.

6. Implementing Network Device Security

   Security is a top priority in any network. Participants learn to implement robust security measures to safeguard network assets against potential threats.

7. Implementing an EIGRP-based Solution

   Exploring the Enhanced Interior Gateway Routing Protocol (EIGRP), participants gain insights into its deployment and optimisation within network infrastructures.

8. Implementing a Scalable OSPF-based Solution

   The Open Shortest Path First (OSPF) protocol is fundamental to scalable network design. Participants learn to implement OSPF-based solutions effectively.

9. Implementing Wide-Area Networks

   Participants delve into the intricacies of establishing and managing Wide-Area Networks (WANs), crucial for interconnecting geographically dispersed networks.

10. Network Device Management

    Efficient network management is key to maintaining optimal performance. This segment covers techniques and best practices for effectively managing network devices.

    By immersing participants in these essential topics, the CCNA course not only prepares them for CCNA certification but also equips them with practical skills applicable to real-world networking scenarios. With hands-on labs, interactive sessions, and expert guidance, participants emerge proficient in designing, implementing, and managing robust network infrastructures.

    For more information, please click here.

     

Course Description & Learning Outcomes

Course Outline

1. Building a Simple Network

   Participants learn the foundational elements of network setup, including configuring routers and switches to establish basic connectivity.

2. Establishing Internet Connectivity

   This segment focuses on configuring network devices to ensure seamless internet access, vital for modern-day networking environments.

3. Implementing Scalable Medium-Sized Networks

   Participants explore advanced techniques for scaling networks to accommodate growing demands, optimising performance and efficiency.

4. Introducing IPv6

   With the proliferation of devices, understanding IPv6 is paramount. Participants learn to implement and manage IPv6 networks alongside IPv4, ensuring readiness for evolving network infrastructures.

5. Troubleshooting Basic Connectivity

   Equipping participants with troubleshooting skills is crucial. This segment covers methodologies and tools for identifying and resolving common connectivity issues swiftly.

6. Implementing Network Device Security

   Security is a top priority in any network. Participants learn to implement robust security measures to safeguard network assets against potential threats.

7. Implementing an EIGRP-based Solution

   Exploring the Enhanced Interior Gateway Routing Protocol (EIGRP), participants gain insights into its deployment and optimisation within network infrastructures.

8. Implementing a Scalable OSPF-based Solution

   The Open Shortest Path First (OSPF) protocol is fundamental to scalable network design. Participants learn to implement OSPF-based solutions effectively.

9. Implementing Wide-Area Networks

   Participants delve into the intricacies of establishing and managing Wide-Area Networks (WANs), crucial for interconnecting geographically dispersed networks.

10. Network Device Management

    Efficient network management is key to maintaining optimal performance. This segment covers techniques and best practices for effectively managing network devices.

    By immersing participants in these essential topics, the CCNA course not only prepares them for CCNA certification but also equips them with practical skills applicable to real-world networking scenarios. With hands-on labs, interactive sessions, and expert guidance, participants emerge proficient in designing, implementing, and managing robust network infrastructures.

    For more information, please click here.

     

Course Description & Learning Outcomes

Course Outline

1. Security Fundamentals

   - Information Security Controls & Cycle

   - Fundamentals of Cryptography

   - Fundamentals of Security Policy

   - Methods of Authentication

2. Identifying Security Threats and Vulnerabilities

   - Malware

   - Social Engineering

   - Software-Based Threats

   - Network-Based Threats

   - Physical Vulnerabilities and Threats

   - Wireless Vulnerabilities and Threats

3. Managing Data, Application, and Host Security

   - Manage Data Security

   - Manage Application Security

   - Manage Device and Host Security

   - Manage Mobile Security

4. Implementing Network Security

   - Configure Security Parameters on Network Devices and Technologies

   - Network Design Components and Elements

   - Secure Wireless Traffic

   - Apply Principles of Secure Network Administration

   - Implement Networking Services and Protocols

5. Implementing Account Management, Access Control and Authentication

   - Implement Account Management Security Controls

   - Authentication Services and Access Control

6. Managing Certificates

   - Install a Certificate Authority (CA) Hierarchy

   - Enrol Certificates

   - Secure Network Traffic by Using Certificates

   - Restore and Back Up Certificates and Private Keys

   - Revoke and Renew Certificates

   - Restore Certificates and Private Keys

7. Implementing Compliance and Operational Security

   - Physical Security

   - Legal Compliance

   - Security Training and Awareness

   - Integrate Systems and Data with Third Parties

8. Management of Risk

   - Risk Analysis

   - Implement Vulnerability Assessment Tools and Techniques

   - Scan for Vulnerabilities

   - Mitigation and Deterrent Techniques

9. Managing and Troubleshooting Security Incidents

   - Recover from a Security Incident

   - Respond to Security Incidents

10. Business Continuity and Disaster Recovery Planning

    - Business Continuity

    - Plan for Disaster Recovery

Threats, Vulnerabilities & Mitigations

This course focuses on responding to common threats, security incidents, vulnerabilities, and cyberattacks, as well as effective mitigation strategies and safeguarding hybrid settings.

Security Architecture

Includes security implications of various architecture models, enterprise infrastructure security concepts, and data protection measures.

General Security Concepts

Includes fundamental cybersecurity concepts and language to lay the groundwork for security controls reviewed throughout the examination.

Security Program Management & Oversight

Updated to better represent the communication and reporting abilities necessary for Security+ job responsibilities in compliance, governance, assessment, security awareness and risk management.

Security Operations

This includes implementing and improving security and vulnerability management approaches, as well as understanding the security implications of proper software, hardware, and data management.

Fo more information, please click here.