Smart Cities and Infrastructure

Back to all courses

Overview

This intense course focuses on providing you with the background knowledge required for vulnerability management and penetration testing. Perfect for those looking for a comprehensive and efficient way to prepare for the CPSA certification.

With the completion of this course, participants will:

1. Execute risk-based mitigation strategies for networks, operating systems and applications

2. Compiling and tracking vulnerabilities and mitigation results to quantify program effectiveness

3. Creating and maintaining vulnerability management policies, procedures and training

4. Reviewing and defining requirements for information security solutions

5. Organising network-based scans to identify possible network security attacks and host-based scans to identify vulnerabilities in workstations, servers and other network hosts.

For more information, please click here.

Course Description & Learning Outcomes

Day 01

1. Network monitoring and Vulnerability Assessment

1.1. Introduction to Vulnerability Assessment

1.2. Components of Vulnerability Analysis and Network Monitoring tools

1.3. Review of Vulnerable Assessment

2. Vulnerability Assessment and Organisational Impact

2.1. Vulnerability Assessment Report

2.2. Interpretation of vulnerability scan results

2.3. Critical Areas of Assessment

3. Vulnerability Management and Review Techniques

3.1. Vulnerability Management

3.2. Threat Modelling

3.3. Continuous monitoring of attack vectors

Day 02

4. Application Vulnerability assessment

4.1. Dynamic Application Review

4.2. Static Application Review

4.3. Critical Areas of Assessment

5. Penetration Testing Methodologies and Tools

5.1. Scope, objective and target of Penetration Test

5.2. Configuring the penetration test tools

5.3. Perform Penetration Test

5.4. Critical Area of Assessment

Day 03

6. Evaluate current systems and tools for emerging threats

6.1. Threat Intelligence

6.2. Red Teaming

6.3. Security and Compliance standards

6.4. Security and Compliance templates

7. Penetration Test Reports and Security Improvement

7.1. Reports Templates for penetration test results

7.2. Configuring Customized Reports

7.3. Security Improvement Process Countermeasures

Recommended Prerequisites

Minimum Diploma Level is recommended.

Before attending this course, students must have:

Demonstrate familiarity with basic Operating system and Networking concept
Knowledge to perform basic infrastructure and web application vulnerability scans using commonly available tools and to interpret the results to locate security vulnerabilities.

Who should attend?

Professionals who will be pursuing a career in Vulnerability Assessment and Penetration Testing

Prerequisite: Basic Knowledge of OS, Network Operations.

Schedule

Start Date: 31 Aug 2026, Monday
End Date: 02 Sep 2026, Wednesday

Duration: 3 Days or 21.0 hr(s) Timing: 9am - 5pm Delivery Modes: Facilitated Classroom / Virtual Training

Location: 3 Kallang Jct, #04-02 Vanguard Campus, Singapore 339265, 339265

Pricing

Course fees: If you meet the eligibility criteria, course fees can be subsidised by up to 70%. Moreover, SkillsFuture Credit can be applied to cover course fees in addition to existing government subsidies.

Skills Covered

PROFICIENCY LEVEL GUIDE
Beginner: Introduce the subject matter without the need to have any prerequisites.
Proficient: Requires learners to have prior knowledge of the subject.
Expert: Involves advanced and more complex understanding of the subject.

Cybersecurity (Proficiency level: Proficient)

Back to all courses

Overview

ITIL® Foundation introduces candidates to the key concepts of digital product and service management and establishes a common language for effective practice across organizations. It provides an overview of the ITIL framework, including its guiding principles, core models and fundamental concepts and explains how these elements are used to create, deliver and continually improve products and services.

ITIL Foundation enables candidates to understand how value is co-created through the effective management of products and services, and how organizations apply ITIL guidance to improve performance, collaboration and outcomes. It also explains how the ITIL framework has evolved to support modern technologies, data-driven decision-making, automation, artificial intelligence and contemporary ways of working, while remaining adaptable to different organizational contexts and levels of maturity.

Course Description & Learning Outcomes

Course Outline

ITIL Terms and Definitions
- Product and Service: Defining digital product and service management, product, service, digital products/services, continual improvement, the Product and Service Lifecycle, goods, utility, warranty, user experience, and sustainability.
- Experience, Strategy and Transformation: Defining experience, trust, UX, CX, experience level agreements, human-centred design, strategy, business/digital strategy, vision, mission, VUCA, leadership, change, and business as usual (BAU).
- Service Offerings: Defining and explaining service offerings, interactions, service actions, transfer of goods, and access to resources.
- Value and Value Co-creation: Defining value, cost, risk, output, and outcome. Explaining the difference between output and outcome and how feedback, utility, and sustainability contribute to co-creation.
- Service Relationships: Defining organizations, service providers, consumers, and vendors. Understanding the differences between these roles and different relationship types (basic, cooperative, collaborative).
- Service Management Roles and Concepts: Defining sponsor, customer, user roles, service quality, service level, and Service Level Agreements (SLA).
Four Dimensions of Product and Service Management
- The Four Dimensions: Listing the dimensions (organizations and people, partners and suppliers, information and technology, value streams and processes).
- Holistic Approach and External Factors: Understanding the importance of each dimension, the necessity of a holistic approach, and external PESTLE factors (Political, Economical, Social, Technological, Legal, Environmental).
ITIL Product and Service Lifecycle
- Lifecycle Activities: Listing and understanding the lifecycle activities: discover, design, acquire, build, transition, operate, deliver, and support.
- Nature of Activities: Understanding that lifecycle activities are non-linear, non-sequential, and iterative.
- Purpose of Activities: Knowing the specific purpose of each individual activity within the lifecycle (e.g., the purpose of ‘discover’, ‘design’, ‘support’, etc.).
ITIL Value System
- Value System Components: Knowing the components (Guiding principles, Governance, Value chain, Management practices, Continual improvement) and explaining the system’s purpose.
- Guiding Principles: Listing the principles and understanding how to use each one (e.g., Focus on value, Start where you are, Think and work holistically).
- Governance: Defining governance and explaining its enabling nature and activities.
- Value Chain: Defining value chain, product specifications, incident, release, and continuous integration/deployment. Understanding success metrics and how the operating model is supported by value chain activities.
- Management Practices: Defining management practices, knowing the groups (general vs. product/service), and understanding the role and benefits of ITIL Practice Guides.
- Continual Improvement Model: Listing and understanding the steps of the ITIL Continual Improvement Model.
Value Stream Identification, Mapping, and Management
- Value Stream Concepts: Defining value streams (core and enabling), value stream mapping, and complexity thinking.
- Application and Mapping: Understanding how to optimize workflows for complexity and the relationship between value stream mapping and management.
ITIL and Artificial Intelligence (AI)
- AI Fundamentals: Defining AI, AI maturity, GenAI, and Agentic AI.
- AI in the Lifecycle: Understanding how AI assists in product development, process automation, and how it is leveraged throughout the ITIL value chain.
- AI Governance: Defining AI governance and understanding the ITIL AI Capability Model.
ITIL and Other Frameworks
- ITIL and DevOps: Understanding how ITIL collaborates with and complements DevOps practices in the product development lifecycle.
- ITIL and PRINCE2: Understanding the importance of project management and how ITIL and PRINCE2 work together.

For more information, please click here

Recommended Prerequisites

At least 1 year of working experience in the IT industry.
English proficiency equivalent to the Employability Skills WSQ Workplace Literacy (WPL) Level 6 (reading, writing, speaking, and listening).

Schedule

Start Date: 24 Aug 2026, Monday
End Date: 26 Aug 2026, Wednesday

Duration: 3 Days, 22.5 hours Timing: 9am - 5.30pm Delivery Modes: Facilitated Classroom / Virtual Training

Location: Online

Pricing

Skills Covered

Information Systems (Proficiency level: Beginner)

Back to all courses

Overview

As a working professional based in Singapore, the Certified Information Security Manager (CISM) course offers you a four-day training program packed with intensive learning sessions. Enrolling in this course will enable you to properly acquire the necessary skills and knowledge expected of proficient information security managers.

At the end of this course, you will be excellently prepared for the CISM exam. What's more, regardless of whether you are actively gearing up for the exam or not, obtaining the CISM certification through this training program remains a valuable way for you to equip yourself with insider knowledge of the five core competencies required of all established information security managers.

Course Description & Learning Outcomes

Course Outline

Some of the core topics featured in the CISM course syllabus include:

Introduction

- CISM Certification Prerequisites

- Examination information

- CISM Certification Application

- CISM Certification Maintenance and Renewal

Domain 1 : Information Security Governance

- Introduction and Benefits of Information Security Governance

- Components of Governance Framework

- Roles & Responsibilities

- Information Security Metrics

- Information Security Strategy Frameworks

- Information Security Implementation Program Frameworks

Domain 2 : Information Risk Management and Compliance

- Topics

- Introduction

- Information Asset Classification and Protection

- Roles & Responsibilities

- Introduction to Risk Management

- Risk Management Process

- Risk Identification

- Risk Treatment

- Controls

- Risk Monitoring and Analysis

- HR Risk

- Risk Reporting

Domain 3 : Information Security Programme Development and Management

- Introduction

- Outcomes

- IS Program

- Framework Components

- IS Program Roadmap

- Information Security Infrastructure and Architecture

- Security Program Management Administration

- Services and Operational Activities

- Controls

- Review and Audit

Domain 4 : Information Security Incident Management

- Introduction

- Objectives

- Incident Management Procedures

- Developing Incident Response Plan

- Roles and Responsibilities

- Content of the Incident Response Plan

- Disaster Recovery Procedures and Business Continuity

Examination Preparation and Techniques

- Administration

- Techniques

- Tips and Hints

- FAQ

For more information, please click here

Recommended Prerequisites

English proficiency equivalent to GCE O-Level, with:

Workplace Literacy (WPL) Level 4 (reading, writing, speaking),
Workplace Numeracy (WPN) Level 4.

The prerequisite for the CISM certification in Singapore involves providing authenticated proof of a minimum of five years of professional experience in information security. Additionally, you need a minimum of three years of managerial experience in information security, specifically in three or more of the areas outlined in the job practice analysis.

Experience Substitutions

The specified amount of information security work experience can be fulfilled by possessing the mentioned security-related certifications and experience in managing information systems.

Two Years:

- Post-graduate degree in information security or a related field (e.g., business administration, information systems, information assurance)

- Certified Information Systems Security Professional (CISSP) in good standing

- Certified Information Systems Auditor (CISA) in good standing

One Year:

- One full year of general security management experience

- One full year of information systems management experience

- Skill-based security certifications (e.g., Microsoft Certified Systems Engineer (MCSE), CompTIA Security +, ESL IT Security Manager, SANS Global Information Assurance Certification (GIAC), Disaster Recovery Institute Certified Business Continuity Professional (CBCP))

- Completion of an information security management program at an institution aligned with the Model Curriculum

Experience substitutions will not fulfil any part of the 3-year requirement for work experience in information security management.

Exception: Two years as a full-time university instructor teaching the management of information security can be substituted for every 1 year of information security experience.

Who should attend?

The CISM course in Singapore is designed for existing Information Security professionals who have at least a minimum of three to five years’ worth of experience in the relevant fields. IT professionals with duties and responsibilities similar to those of Information Security Managers will also benefit from taking this training programme.

Schedule

Start Date: 17 Aug 2026, Monday
End Date: 20 Aug 2026, Thursday

Duration: 4 Days, 30 hours Timing: 9am - 5.30pm Delivery Modes: Facilitated Classroom / Virtual Training

Location: 3 Kallang Jct, #04-02 Vanguard Campus, Singapore 339265, 339265

Pricing

Skills Covered

Cybersecurity (Proficiency level: Expert)

Back to all courses

Overview

CompTIA Security+ is the pinnacle of cybersecurity, including the most in-demand skills in zero trust, current threats, risk, automation, IoT, and more. Once you are certified, you will grasp the fundamental skills required for career success – and employers will notice.

The CompTIA Security+ examination certifies that you possess the necessary abilities and knowledge to:

- Monitor and protect hybrid environments that include mobile, IoT, cloud, and operational technologies.

- Demonstrate an understanding of applicable policies and regulations, including risk, compliance, and governance concepts.

- Assess the security posture of an enterprise environment and recommend and implement appropriate security solutions.

- Detect, analyse, and respond to security problems and events.

CompTIA Security+ is ISO 17024 compliant and has been authorised by the US Department of Defence to fulfil directive 8140/8570.01-M criteria. ANSI certification is valued by regulators and governments because it instils trust and confidence in the outcomes of an approved programme. Since 1 Jan 2011, over 2.3 million CompTIA ANSI/ISO-accredited examinations have been given.

Course Description & Learning Outcomes

Course Outline

Security Fundamentals
- Information Security Controls & Cycle
- Fundamentals of Cryptography
- Fundamentals of Security Policy
- Methods of Authentication

Identifying Security Threats and Vulnerabilities
- Malware
- Social Engineering
- Software-Based Threats
- Network-Based Threats
- Physical Vulnerabilities and Threats
- Wireless Vulnerabilities and Threats

Managing Data, Application, and Host Security
- Manage Data Security
- Manage Application Security
- Manage Device and Host Security
- Manage Mobile Security

Implementing Network Security
- Configure Security Parameters on Network Devices and Technologies
- Network Design Components and Elements
- Secure Wireless Traffic
- Apply Principles of Secure Network Administration
- Implement Networking Services and Protocols

Implementing Account Management, Access Control and Authentication
- Implement Account Management Security Controls
- Authentication Services and Access Control

Managing Certificates
- Install a Certificate Authority (CA) Hierarchy
- Enrol Certificates
- Secure Network Traffic by Using Certificates
- Restore and Back Up Certificates and Private Keys
- Revoke and Renew Certificates
- Restore Certificates and Private Keys
Implementing Compliance and Operational Security
- Physical Security
- Legal Compliance
- Security Training and Awareness
- Integrate Systems and Data with Third Parties
Management of Risk
- Risk Analysis
- Implement Vulnerability Assessment Tools and Techniques
- Scan for Vulnerabilities
- Mitigation and Deterrent Techniques
Managing and Troubleshooting Security Incidents
- Recover from a Security Incident
- Respond to Security Incidents
Business Continuity and Disaster Recovery Planning
- Business Continuity
- Plan for Disaster Recovery

Threats, Vulnerabilities & Mitigations

This course focuses on responding to common threats, security incidents, vulnerabilities, and cyberattacks, as well as effective mitigation strategies and safeguarding hybrid settings.

Security Architecture

Includes security implications of various architecture models, enterprise infrastructure security concepts, and data protection measures.

General Security Concepts

Includes fundamental cybersecurity concepts and language to lay the groundwork for security controls reviewed throughout the examination.

Security Program Management & Oversight

Updated to better represent the communication and reporting abilities necessary for Security+ job responsibilities in compliance, governance, assessment, security awareness and risk management.

Security Operations

This includes implementing and improving security and vulnerability management approaches, as well as understanding the security implications of proper software, hardware, and data management.

Fo more information, please click here.

Recommended Prerequisites

Education : Diploma level recommended.

This CompTIA certification in Singapore is intended for

- Information Technology (IT) professionals who are familiar with other operating systems, such as Linux, OS X, or Unix and have administrative and networking skills in Windows-based IP/TCP networks.

- Individuals who want to advance their IT career by learning the fundamentals of security topics, use Security+ as the starting point for more advanced career roles or security certifications or are preparing for the CompTIA Security+ Certification examination in Singapore.

Schedule

Start Date: 11 Aug 2026, Tuesday
End Date: 15 Aug 2026, Saturday

Duration: 5 Days, 40 hours Timing: 9am - 6pm Delivery Modes: Facilitated Classroom / Virtual Training

Location: 3 Kallang Junction, #04-02 Vanguard Campus, S 339265, 339265

Pricing

Skills Covered

Cybersecurity (Proficiency level: Proficient)

Back to all courses

Overview

This 3-day training program provides an intense environment to prepare the individual for the CPTIA (CREST Practitioner Threat Intelligence Analyst) examination. This includes imparting knowledge and enabling the capability of the core concepts, practice and activities of cyber threat intelligence operations.

With the completion of this course, participants will:

1. Conduct intelligence analysis of cyber activities

2. Analyse threat data collected to detect cyberthreats exploiting vulnerabilities and present evidence

3. Understanding of the theory and practice of cyber threat intelligence operations

4. Develop capabilities to undertake operational Threat Intelligence activities

5. Integrate event logs and alerts from different data sources

6. Implement Threat Detection.

For more information, read here

Course Description & Learning Outcomes

Day 01

1. Organisational Security Posture

1.1. Review of security posture

1.2. Identify Risk Scenarios

2. Threat Intelligence

2.1. Threat Intelligence

2.2. Internal Threat Intelligence

2.3. External Threat Intelligence

2.4. Lab 1

3. Vulnerability Analysis and Threat Modelling

3.1. Malwares and Exploits

3.2. Vulnerability Analysis

3.3. Threat Modelling

4. Threat Detection and Threat Hunting

4.1. Review Cyber Kill Chain

4.2. Threat Hunting using TTP (Techniques Tactic Procedures)

Day 02

5. Intrusion Detection and Monitoring Technologies

5.1. Organisational guidelines covering Technical, Cost, Human Resources and Quality aspects

5.2. End Point Detection Solutions

5.3. Network Detection Solutions

5.4. Cloud Detection Solutions

6. Central Monitoring and Detection

6.1. SIEM (Security Information Event Management)

6.2. Cloud Data Lake

6.3. Security Orchestration Automation Response

Day 03

7. Implementation and testing of monitoring technologies

7.1. Reports Templates for penetration test results

7.2. Intrusion Detection Implementation

7.3. Incident Response Technologies

8. Cyber Range Exercise

8.1. Familiarisation

8.2. Cyber range

8.3. Post Cyber Range Review

Recommended Prerequisites

Before attending this course, students are recommended to have:

– Polytechnic Diploma

–Demonstrate familiarity with basic Operating System and Networking concept.

Who Should Attend

Professionals who are seeking to establish themselves within the Threat Intelligence industry.

Prerequisite: Basic Knowledge of OS, Network Operations.

Schedule

Start Date: 27 Jul 2026, Monday
End Date: 29 Jul 2026, Wednesday

Duration: 3 Days or 23.33 hr(s) Timing: 9am - 5pm Delivery Modes: Facilitated Classroom / Virtual Training

Location: 3 Kallang Jct, #04-02 Vanguard Campus, Singapore 339265, 339265

Pricing

Skills Covered

Cybersecurity (Proficiency level: Proficient)

Back to all courses

Overview

Course Description & Learning Outcomes

Course Outline

ITIL Terms and Definitions
- Product and Service: Defining digital product and service management, product, service, digital products/services, continual improvement, the Product and Service Lifecycle, goods, utility, warranty, user experience, and sustainability.
- Experience, Strategy and Transformation: Defining experience, trust, UX, CX, experience level agreements, human-centred design, strategy, business/digital strategy, vision, mission, VUCA, leadership, change, and business as usual (BAU).
- Service Offerings: Defining and explaining service offerings, interactions, service actions, transfer of goods, and access to resources.
- Value and Value Co-creation: Defining value, cost, risk, output, and outcome. Explaining the difference between output and outcome and how feedback, utility, and sustainability contribute to co-creation.
- Service Relationships: Defining organizations, service providers, consumers, and vendors. Understanding the differences between these roles and different relationship types (basic, cooperative, collaborative).
- Service Management Roles and Concepts: Defining sponsor, customer, user roles, service quality, service level, and Service Level Agreements (SLA).
Four Dimensions of Product and Service Management
- The Four Dimensions: Listing the dimensions (organizations and people, partners and suppliers, information and technology, value streams and processes).
- Holistic Approach and External Factors: Understanding the importance of each dimension, the necessity of a holistic approach, and external PESTLE factors (Political, Economical, Social, Technological, Legal, Environmental).
ITIL Product and Service Lifecycle
- Lifecycle Activities: Listing and understanding the lifecycle activities: discover, design, acquire, build, transition, operate, deliver, and support.
- Nature of Activities: Understanding that lifecycle activities are non-linear, non-sequential, and iterative.
- Purpose of Activities: Knowing the specific purpose of each individual activity within the lifecycle (e.g., the purpose of ‘discover’, ‘design’, ‘support’, etc.).
ITIL Value System
- Value System Components: Knowing the components (Guiding principles, Governance, Value chain, Management practices, Continual improvement) and explaining the system’s purpose.
- Guiding Principles: Listing the principles and understanding how to use each one (e.g., Focus on value, Start where you are, Think and work holistically).
- Governance: Defining governance and explaining its enabling nature and activities.
- Value Chain: Defining value chain, product specifications, incident, release, and continuous integration/deployment. Understanding success metrics and how the operating model is supported by value chain activities.
- Management Practices: Defining management practices, knowing the groups (general vs. product/service), and understanding the role and benefits of ITIL Practice Guides.
- Continual Improvement Model: Listing and understanding the steps of the ITIL Continual Improvement Model.
Value Stream Identification, Mapping, and Management
- Value Stream Concepts: Defining value streams (core and enabling), value stream mapping, and complexity thinking.
- Application and Mapping: Understanding how to optimize workflows for complexity and the relationship between value stream mapping and management.
ITIL and Artificial Intelligence (AI)
- AI Fundamentals: Defining AI, AI maturity, GenAI, and Agentic AI.
- AI in the Lifecycle: Understanding how AI assists in product development, process automation, and how it is leveraged throughout the ITIL value chain.
- AI Governance: Defining AI governance and understanding the ITIL AI Capability Model.
ITIL and Other Frameworks
- ITIL and DevOps: Understanding how ITIL collaborates with and complements DevOps practices in the product development lifecycle.
- ITIL and PRINCE2: Understanding the importance of project management and how ITIL and PRINCE2 work together.

For more information, please click here

Recommended Prerequisites

At least 1 year of working experience in the IT industry.
English proficiency equivalent to the Employability Skills WSQ Workplace Literacy (WPL) Level 6 (reading, writing, speaking, and listening).

Schedule

Start Date: 27 Jul 2026, Monday
End Date: 29 Jul 2026, Wednesday

Duration: 3 Days, 22.5 hours Timing: 9am - 5.30pm Delivery Modes: Facilitated Classroom / Virtual Training

Location: 3 Kallang Jct, #04-02 Vanguard Campus, Singapore 339265, 339265

Pricing

Skills Covered

Information Systems (Proficiency level: Beginner)

Back to all courses

Overview

With the completion of this course, participants will:

1. Execute risk-based mitigation strategies for networks, operating systems and applications

2. Compiling and tracking vulnerabilities and mitigation results to quantify program effectiveness

3. Creating and maintaining vulnerability management policies, procedures and training

4. Reviewing and defining requirements for information security solutions

5. Organising network-based scans to identify possible network security attacks and host-based scans to identify vulnerabilities in workstations, servers and other network hosts.

For more information, please click here.

Course Description & Learning Outcomes

Day 01

1. Network monitoring and Vulnerability Assessment

1.1. Introduction to Vulnerability Assessment

1.2. Components of Vulnerability Analysis and Network Monitoring tools

1.3. Review of Vulnerable Assessment

2. Vulnerability Assessment and Organisational Impact

2.1. Vulnerability Assessment Report

2.2. Interpretation of vulnerability scan results

2.3. Critical Areas of Assessment

3. Vulnerability Management and Review Techniques

3.1. Vulnerability Management

3.2. Threat Modelling

3.3. Continuous monitoring of attack vectors

Day 02

4. Application Vulnerability assessment

4.1. Dynamic Application Review

4.2. Static Application Review

4.3. Critical Areas of Assessment

5. Penetration Testing Methodologies and Tools

5.1. Scope, objective and target of Penetration Test

5.2. Configuring the penetration test tools

5.3. Perform Penetration Test

5.4. Critical Area of Assessment

Day 03

6. Evaluate current systems and tools for emerging threats

6.1. Threat Intelligence

6.2. Red Teaming

6.3. Security and Compliance standards

6.4. Security and Compliance templates

7. Penetration Test Reports and Security Improvement

7.1. Reports Templates for penetration test results

7.2. Configuring Customized Reports

7.3. Security Improvement Process Countermeasures

Recommended Prerequisites

Minimum Diploma Level is recommended.

Before attending this course, students must have:

Demonstrate familiarity with basic Operating system and Networking concept
Knowledge to perform basic infrastructure and web application vulnerability scans using commonly available tools and to interpret the results to locate security vulnerabilities.

Who should attend?

Professionals who will be pursuing a career in Vulnerability Assessment and Penetration Testing

Prerequisite: Basic Knowledge of OS, Network Operations.

Schedule

Start Date: 06 Jul 2026, Monday
End Date: 08 Jul 2026, Wednesday

Duration: 3 Days or 21.0 hr(s) Timing: 9am - 5pm Delivery Modes: Facilitated Classroom / Virtual Training

Location: 3 Kallang Jct, #04-02 Vanguard Campus, Singapore 339265, 339265

Pricing

Skills Covered

Cybersecurity (Proficiency level: Proficient)

Back to all courses

Overview

Course Description & Learning Outcomes

Course Outline

ITIL Terms and Definitions
- Product and Service: Defining digital product and service management, product, service, digital products/services, continual improvement, the Product and Service Lifecycle, goods, utility, warranty, user experience, and sustainability.
- Experience, Strategy and Transformation: Defining experience, trust, UX, CX, experience level agreements, human-centred design, strategy, business/digital strategy, vision, mission, VUCA, leadership, change, and business as usual (BAU).
- Service Offerings: Defining and explaining service offerings, interactions, service actions, transfer of goods, and access to resources.
- Value and Value Co-creation: Defining value, cost, risk, output, and outcome. Explaining the difference between output and outcome and how feedback, utility, and sustainability contribute to co-creation.
- Service Relationships: Defining organizations, service providers, consumers, and vendors. Understanding the differences between these roles and different relationship types (basic, cooperative, collaborative).
- Service Management Roles and Concepts: Defining sponsor, customer, user roles, service quality, service level, and Service Level Agreements (SLA).
Four Dimensions of Product and Service Management
- The Four Dimensions: Listing the dimensions (organizations and people, partners and suppliers, information and technology, value streams and processes).
- Holistic Approach and External Factors: Understanding the importance of each dimension, the necessity of a holistic approach, and external PESTLE factors (Political, Economical, Social, Technological, Legal, Environmental).
ITIL Product and Service Lifecycle
- Lifecycle Activities: Listing and understanding the lifecycle activities: discover, design, acquire, build, transition, operate, deliver, and support.
- Nature of Activities: Understanding that lifecycle activities are non-linear, non-sequential, and iterative.
- Purpose of Activities: Knowing the specific purpose of each individual activity within the lifecycle (e.g., the purpose of ‘discover’, ‘design’, ‘support’, etc.).
ITIL Value System
- Value System Components: Knowing the components (Guiding principles, Governance, Value chain, Management practices, Continual improvement) and explaining the system’s purpose.
- Guiding Principles: Listing the principles and understanding how to use each one (e.g., Focus on value, Start where you are, Think and work holistically).
- Governance: Defining governance and explaining its enabling nature and activities.
- Value Chain: Defining value chain, product specifications, incident, release, and continuous integration/deployment. Understanding success metrics and how the operating model is supported by value chain activities.
- Management Practices: Defining management practices, knowing the groups (general vs. product/service), and understanding the role and benefits of ITIL Practice Guides.
- Continual Improvement Model: Listing and understanding the steps of the ITIL Continual Improvement Model.
Value Stream Identification, Mapping, and Management
- Value Stream Concepts: Defining value streams (core and enabling), value stream mapping, and complexity thinking.
- Application and Mapping: Understanding how to optimize workflows for complexity and the relationship between value stream mapping and management.
ITIL and Artificial Intelligence (AI)
- AI Fundamentals: Defining AI, AI maturity, GenAI, and Agentic AI.
- AI in the Lifecycle: Understanding how AI assists in product development, process automation, and how it is leveraged throughout the ITIL value chain.
- AI Governance: Defining AI governance and understanding the ITIL AI Capability Model.
ITIL and Other Frameworks
- ITIL and DevOps: Understanding how ITIL collaborates with and complements DevOps practices in the product development lifecycle.
- ITIL and PRINCE2: Understanding the importance of project management and how ITIL and PRINCE2 work together.

For more information, please click here

Recommended Prerequisites

At least 1 year of working experience in the IT industry.
English proficiency equivalent to the Employability Skills WSQ Workplace Literacy (WPL) Level 6 (reading, writing, speaking, and listening).

Schedule

Start Date: 22 Jun 2026, Monday
End Date: 24 Jun 2026, Wednesday

Duration: 3 Days, 22.5 hours Timing: 9am - 5.30pm Delivery Modes: Facilitated Classroom / Virtual Training

Location: Online

Pricing

Skills Covered

Information Systems (Proficiency level: Beginner)

Back to all courses

ITIL® Foundation - Jun 2026 Intake contains changes by organiser that has yet to be reviewed by SGInnovate

Overview

Course Description & Learning Outcomes

Course Outline

ITIL Terms and Definitions
- Product and Service: Defining digital product and service management, product, service, digital products/services, continual improvement, the Product and Service Lifecycle, goods, utility, warranty, user experience, and sustainability.
- Experience, Strategy and Transformation: Defining experience, trust, UX, CX, experience level agreements, human-centred design, strategy, business/digital strategy, vision, mission, VUCA, leadership, change, and business as usual (BAU).
- Service Offerings: Defining and explaining service offerings, interactions, service actions, transfer of goods, and access to resources.
- Value and Value Co-creation: Defining value, cost, risk, output, and outcome. Explaining the difference between output and outcome and how feedback, utility, and sustainability contribute to co-creation.
- Service Relationships: Defining organizations, service providers, consumers, and vendors. Understanding the differences between these roles and different relationship types (basic, cooperative, collaborative).
- Service Management Roles and Concepts: Defining sponsor, customer, user roles, service quality, service level, and Service Level Agreements (SLA).
Four Dimensions of Product and Service Management
- The Four Dimensions: Listing the dimensions (organizations and people, partners and suppliers, information and technology, value streams and processes).
- Holistic Approach and External Factors: Understanding the importance of each dimension, the necessity of a holistic approach, and external PESTLE factors (Political, Economical, Social, Technological, Legal, Environmental).
ITIL Product and Service Lifecycle
- Lifecycle Activities: Listing and understanding the lifecycle activities: discover, design, acquire, build, transition, operate, deliver, and support.
- Nature of Activities: Understanding that lifecycle activities are non-linear, non-sequential, and iterative.
- Purpose of Activities: Knowing the specific purpose of each individual activity within the lifecycle (e.g., the purpose of ‘discover’, ‘design’, ‘support’, etc.).
ITIL Value System
- Value System Components: Knowing the components (Guiding principles, Governance, Value chain, Management practices, Continual improvement) and explaining the system’s purpose.
- Guiding Principles: Listing the principles and understanding how to use each one (e.g., Focus on value, Start where you are, Think and work holistically).
- Governance: Defining governance and explaining its enabling nature and activities.
- Value Chain: Defining value chain, product specifications, incident, release, and continuous integration/deployment. Understanding success metrics and how the operating model is supported by value chain activities.
- Management Practices: Defining management practices, knowing the groups (general vs. product/service), and understanding the role and benefits of ITIL Practice Guides.
- Continual Improvement Model: Listing and understanding the steps of the ITIL Continual Improvement Model.
Value Stream Identification, Mapping, and Management
- Value Stream Concepts: Defining value streams (core and enabling), value stream mapping, and complexity thinking.
- Application and Mapping: Understanding how to optimize workflows for complexity and the relationship between value stream mapping and management.
ITIL and Artificial Intelligence (AI)
- AI Fundamentals: Defining AI, AI maturity, GenAI, and Agentic AI.
- AI in the Lifecycle: Understanding how AI assists in product development, process automation, and how it is leveraged throughout the ITIL value chain.
- AI Governance: Defining AI governance and understanding the ITIL AI Capability Model.
ITIL and Other Frameworks
- ITIL and DevOps: Understanding how ITIL collaborates with and complements DevOps practices in the product development lifecycle.
- ITIL and PRINCE2: Understanding the importance of project management and how ITIL and PRINCE2 work together.

For more information, please click here

Recommended Prerequisites

At least 1 year of working experience in the IT industry.
English proficiency equivalent to the Employability Skills WSQ Workplace Literacy (WPL) Level 6 (reading, writing, speaking, and listening).

Schedule

Start Date: 03 Jun 2026, Wednesday
End Date: 05 Jun 2026, Friday

Duration: 3 Days, 22.5 hours Timing: 9am - 5.30pm Delivery Modes: Facilitated Classroom / Virtual Training

Location: 3 Kallang Jct, #04-02 Vanguard Campus, Singapore 339265, 339265

Pricing

Skills Covered

Information Systems (Proficiency level: Beginner)

Back to all courses

Overview

Earning a PMP certification in Singapore showcases your expertise and proficiency in project management, making you a valuable asset to clients, employers, and colleagues. Ranked as North America’s top project management certification by CIO Magazine, it reflects your commitment to excellence and high-level execution.

Aspiring individuals who enrol in the project management professional course can gain valuable insights through the interactive PMP Exam Prep Course sessions. Learners thoroughly understand managing projects through case studies, practical exercises, mock tests, and group discussions, ensuring they are well-prepared to obtain the PMP certification in Singapore.

Course Description & Learning Outcomes

The intensive five-day Project Management Professional (PMP®) preparation course is designed to equip aspiring project managers with a comprehensive understanding of contemporary project management practices aligned with the PMBOK® Guide — Eighth Edition. The course progresses systematically from foundational concepts of project management and value delivery systems through advanced performance domains including governance, scope, schedule, finance, stakeholders, resources, and risk. Participants will explore project life cycles, development approaches, tailoring techniques, and emerging topics such as artificial intelligence, procurement, and the role of Project Management Offices. Each day combines theoretical knowledge with practical tools, techniques, and real-world applications to ensure candidates are fully prepared for the PMP examination and ready to lead projects effectively in any industry.

Course Outline

Duration – 5 days

1) Foundations of Project Management

Key terms and concepts in project management
Foundational elements: project characteristics, governance, and operations
Relationship of portfolio, program, project, and operations management
Creating value and the system for value delivery
Project environment, organizational process assets, and product management considerations
Functions associated with projects and project management roles
The project management mindset and the six guiding principles

2) Project Life Cycles and Governance Domain

Project phases and project development approaches: predictive, adaptive, and hybrid
Considerations for selecting a development approach and delivery cadence
Project Management Focus Areas: Initiating, Planning, Executing, Monitoring and Controlling, and Closing
Governance Performance Domain: project value creation and governance models
Metrics and mechanisms for effective project governance
Governance processes including initiating, integrating plans, sourcing, execution, quality assurance, and change
Tailoring considerations and interactions with other performance domains

3) Scope, Schedule and Finance Domains

Scope Performance Domain: planning, eliciting requirements, defining and developing scope
Monitoring, controlling, and validating scope to prevent scope creep
Schedule Performance Domain: planning, developing, monitoring, and controlling the schedule
Steps for developing the schedule and managing schedule baselines
Finance Performance Domain: planning financial management and estimating costs
Developing the project budget and monitoring and controlling project finances
Cost baseline, expenditures, and funding requirements

4) Stakeholders, Resources, and Risk Domains

Stakeholders Performance Domain: identifying stakeholders and planning engagement
Planning, managing, and monitoring communications throughout the project life cycle
Managing and monitoring stakeholder engagement effectively
Resources Performance Domain: planning, estimating, and acquiring project resources
Leading the team, building team competencies, and monitoring and controlling resourcing
Risk Performance Domain: planning risk management and identifying project risks
Performing risk analysis, planning risk responses and implementing risk responses
Monitoring risks, risk classification, and tailoring considerations across all three domains

5) Inputs, Outputs, Tools, Techniques and Emerging Topics

Inputs and outputs across project management processes
Tools and techniques including earned value, decision trees, work breakdown structures and Kanban boards
Manage and control changes
Evaluate external business environment changes
Remove impediments and manage issues
Continuous improvement
Artificial Intelligence in project management: use cases, ethical concerns and responsible adoption
Procurement: make-or-buy analysis, contract types, source selection and claims administration

Fo more information, please click here.

Recommended Prerequisites

Learners should have experience with basic project management concepts like,

Project Management Basics
Introduction to Agile

Learners should have some working experience with project management.

PMP Certification Exam Requirements (PMI):

With Bachelor’s Degree (or equivalent):
- 36 months of project leadership experience (within the past 8 years)
- 35 hours of project management education or a valid CAPM® certification
With High School Diploma or Associate Degree (or equivalent):
- 60 months of project leadership experience (within the past 8 years)
- 35 hours of project management education or CAPM® certification

More details are available on the PMI website.

Schedule

Start Date: 30 Nov 2026, Monday
End Date: 04 Dec 2026, Friday

Duration: 5 Days, 35 hours Timing: 9am - 5pm Delivery Mode: Facilitated Classroom / Virtual Training

Location: 3 Kallang Jct, #04-02 Vanguard Campus, Singapore 339265, 339265

Pricing

Skills Covered

Project Management (Proficiency level: Expert)

Subscribe to Smart Cities and Infrastructure

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

Schedule

Pricing

Skills Covered

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

Schedule

Pricing

Skills Covered

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

Schedule

Pricing

Skills Covered

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

Schedule

Pricing

Skills Covered

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

Schedule

Pricing

Skills Covered

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

Schedule

Pricing

Skills Covered

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

Schedule

Pricing

Skills Covered

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

Schedule

Pricing

Skills Covered

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

Schedule

Pricing

Skills Covered

Overview

Course Description & Learning Outcomes

Recommended Prerequisites

Schedule

Pricing

Skills Covered

Be part of Singapore's fastest growing Deep Tech Community